Head of Web Development

Location

Reports To

Department

Team

Role Purpose

To lead the Web Development vertical at Haris&Co with a dual focus:

1. Ensure consistent revenue generation and high-quality client delivery.
2. Build a tech-first, performance-driven, and process-oriented department that integrates AI, automation, and innovation.

Core Responsibilities

1. Revenue & Delivery Ownership

• Achieve the monthly fresh revenue target of ₹3L, with an overall department goal of ₹10L.
• Ensure 4 project conversions/month with a 1L AOV through inbound & paid sources.
• Maintain a CPL and CAC that aligns with marketing budget efficiency.

2. Product Quality & Benchmarking

Ensure all deliverables meet defined quality KPIs:

1. UI/UX Design Quality
2. SEO Optimization
3. Page Speed & Performance
4. Code Quality & Standards
5. Security Protocols
6. E-commerce Functionality (Shopify/Custom)
7. Content Quality
8. Mobile Responsiveness
9. Accessibility Standards
10. Thorough Testing & Debugging

Client satisfaction (target rating: 4.5+/5) should reflect quality and on-time delivery.

3. Team Management & Hiring

• Manage the dev team, including frontend, backend, UI/UX, and QA-QC.
• Hire for critical roles this month: 

  QA-QC

   and 

  Shopify Developer

  .
• Groom second-line leaders by involving them in new projects and cross-functional collaborations.

4. Systems, Processes & Automation

• Improve key processes:
• Design Finalization & Approval Workflow
• Project Scope Definition & Clarity
• Identify and automate repetitive tasks (e.g., sprint planning, testing alerts, feedback loops).

5. Client Health & Retention

• Maintain a monthly report of client churn and clients at risk.
• Take preventive and recovery actions for critical clients (especially where QA-QC issues arise).
• Improve TAT to under 1 month/project.

6. AI Integration & Innovation

• Implement tools like 

  Testim.io

   (AI Testing) and 

  Replit AI

  .
• Introduce at least 1 new AI-enabled process/month to improve delivery or automation.

7. R&D & Innovation

• Experiment with 

  Framer

   and 

  React.js

   to launch new web products/services.
• Maintain an innovation workflow:
• Idea → Research → Prototyping → Development → Testing → Launch → Iteration
• Maintain detailed documentation for each innovation in terms of objectives, tools, process, testing, and feedback loop.

8. Reporting & KPIs

• Weekly and bi-weekly reporting on:
• Feature Delivery Rate
• Bug Fix Rate
• Client Satisfaction Score
• Monthly OKR progress review with leadership.
  

10. Team Culture & Bonding

• Drive team bonding initiatives
• Foster a collaborative, learning-first, and ownership-driven culture.

Key KPIs

• Monthly Revenue (Fresh + Retainer)
• Project Conversion Count
• Average Turnaround Time
• Client Satisfaction Score
• Feature Delivery & Bug Resolution Rate
• Churn Rate and Retention Actions
• Number of Innovations/AI Workflows Implemented
• Team Training & Grooming Progress