Head of Retail Operations

RINGS & I is India’s first personalized diamond ring studio — reimagining how modern India discovers, personalizes, and purchases fine jewelry. We are a made-to-order, tech-enabled brand with a deep focus on design, education, and customer experience. As we scale, we’re looking for sharp, ownership-driven professionals who don’t just execute — but understand business deeply.

We’re looking for someone with a “dhanda mindset” — someone who doesn’t just run processes but thinks like a business owner. You’ll bring a clear P&L mindset, connecting the dots between customer experience, cost, margin, and timelines. This role sits at the heart of the business — where execution meets accountability.

As a Sales Operations Specialist, you’ll ensure smooth and efficient flow from lead to order to delivery, while keeping an eye on profitability, system discipline, and customer delight.

• Own the complete sales ops lifecycle: lead handover, order booking, personalization coordination, production follow-ups, and final delivery.
• Track and manage payments, margins, invoice timelines, and order-level profitability.
• Maintain CRM hygiene, sales dashboards, and internal order trackers with accuracy and speed.
• Coordinate across studio teams, order management, vendors, and finance — ensuring nothing falls through the cracks.
• Flag operational inefficiencies and suggest process improvements.
• Ensure smooth post-sales handovers: documentation, gifting, review collection, and repair/service coordination.
• Share sharp insights: missed conversions, delayed payments, pricing issues, or margin slippages.

• You have a strong P&L mindset — you know that speed, quality, and cost all impact the business.
• You think like an entrepreneur — sharp, resourceful, and solution-driven.
• You enjoy structured chaos — fast-moving environments where you build processes as you go.
• You take full ownership of your work and thrive on follow-through and clarity.

• 2–4 years in sales operations, business support, or backend execution roles
• Prior experience in high-ticket retail, made-to-order brands, or D2C is a plus
• Strong command of Excel/Google Sheets, CRM tools, and reporting
• Clear understanding of business logic — from lead cost to gross margin
• Graduate in Business, Commerce, or related fields (MBA/PG preferred)

• Join a fast-growing, first-of-its-kind brand with strong backing and vision
• Work directly with founders across core functions — sales, product, finance
• Be part of a startup that blends creativity, business, and tech
• Real opportunity to grow into leadership roles across business operations