Head of Quality Control

Principal Accountabilities*

1. Overall control on SOP of SMS Plant which includes preparation and implementation, Process control, improvisation and Stabilization

2. Carrying out root cause analysis of internal and external complaints to implement suitable corrective and preventive actions by modifying SOPs.

3. Resource planning man machine and material.

4. Manpower planning and development.

• Establish, monitor, and update quality assurance procedures, protocols, and standards for steel production processes.
• Ensure compliance with national and international quality standards, industry regulations, and customer specifications.
• Implement effective strategies for continual improvement, defect reduction, and process optimization.
• Oversee the inspection and testing of raw materials, intermediate products, and finished products in SMS, Rolling Mill, and Bright Bar processes.
• Analyze production processes and identify potential quality issues to ensure high-quality output at every stage of production.
• Review and approve inspection reports, test results, and product certifications.
• Ensure that all products meet the necessary mechanical properties, surface finish, and other specifications for each type of steel product.
• Lead investigations of product quality issues and implement corrective and preventive actions (CAPA).
• Conduct root cause analysis (RCA) of quality-related problems and provide solutions to avoid recurrence.
• Ensure proper documentation of quality issues, findings, and corrective actions taken.
• Act as the primary point of contact for quality-related issues with customers, vendors, and regulatory authorities.
• Monitor customer feedback and quality complaints, ensuring timely resolution and ensuring customer satisfaction.
• Analyze customer complaints to determine systemic issues and take corrective actions to improve product quality and service.
• Lead internal and external audits, inspections, and certification processes.
• Ensure regulatory compliance and documentation for industry certifications.
• Prepare and present regular quality reports for senior management, highlighting quality performance, trends, and areas for improvement.