Head of Operations

Head of Operations – Rush Sports

Location:

Reports to:

Type:

About Rush

Rush is India’s leading sports company, building state-of-the-art arenas, leagues, and academy programs across the country.

Our core value is simple:

Ensure customers have a great playing experience; everything else is a bonus.

Head of Operations

Key Responsibilities

Operational Leadership

• Lead day-to-day operations across arenas, academies, and events.
• Build and enforce

  Standard Operating Procedures (SOPs)

  to ensure consistency.
• Monitor P&L of each venue and drive efficiency without compromising experience.
• Implement tech systems for bookings, reporting, and customer management.

Customer Experience & Quality

• Champion Rush’s core value by ensuring top-class customer experiences.
• Maintain facility readiness (cleanliness, safety, equipment standards).
• Set up systems for customer feedback and rapid issue resolution.

Team Management

• Lead and mentor center managers, operations executives, and ground staff.
• Build a culture of grooming, accountability, and professionalism.
• Drive training programs to align every staff member with Rush values.

Growth & Expansion

• Support

  new venue launches

  with staffing, systems, and processes.
• Optimize arena utilization via programs, leagues, and partnerships.
• Work closely with Events and Academy verticals for seamless execution.

Compliance & Risk

• Ensure safety, health, and regulatory compliance across venues.
• Build risk management systems for crowd control, emergencies, and escalations.
• Safeguard assets and enforce company policies.

Core Values We Expect You to Live By

• Customer First

  : Every decision starts with the player.

• Teamwork Wins

  : Collaborate across venues and verticals.

• Accountability

  : Own outcomes, solve problems proactively.

• Innovation in Play

  : Constantly improve systems and formats.

• Safety & Integrity

  : Non-negotiable in sport and in life.

Requirements

• 7–12 years of proven experience in operations, hospitality, retail, or sports facility management.
• Strong leadership ability to manage large, multi-location teams.
• Financial acumen to manage budgets and drive profitability.
• Excellent communication and conflict resolution skills.
• Passion for sports and a customer-first mindset.

What We Offer

• A chance to lead

  India’s most exciting sports ecosystem.

• High autonomy with direct impact on growth and culture.
• Competitive salary + performance-based incentives.
• A team driven by passion, innovation, and love for sport.