Head of Operations

Location:

Department:

Reports to:

Lead all operational aspects of banqueting and catering services, ensuring excellence in event execution, guest experience, productivity, and profitability for the property in Jaipur.

Key Responsibilities

• Oversee day-to-day operations for all banquet and catering functions, including planning, execution, and team management.
• Collaborate with sales, culinary, and service teams to deliver outstanding events—corporate, social, and weddings.
• Develop and implement SOPs for seamless event logistics, from setup through execution and close-out.
• Monitor quality standards, guest satisfaction, and service delivery across all events and catering operations.
• Lead and mentor teams in banqueting, kitchen stewarding, and F&B; recruit, train, and manage departmental staff.
• Prepare and manage budgets, control costs, and drive efficiencies for maximum profitability.
• Maintain compliance with health, safety, food handling, and local regulations.
• Build and nurture client relationships to maximize repeat business and event referrals.
• Analyze operational metrics and feedback to drive continuous improvements in processes and performance.
• Coordinate with vendors for supplies, décor, AV, and event needs.

Requirements

• Bachelor’s/master’s degree in hospitality, hotel management, or related field.
• Minimum 5+ years’ operational leadership experience in banqueting and catering in hotels or high-volume venues in Jaipur.
• Demonstrated expertise in team management, event operations, and logistical planning.
• Strong communication, leadership, and problem solving skills.
• Proven track record of handling premium events and client satisfaction.
• Proficient with MS Office, event management systems, and financial controls.