Head of Ecommerce Operations

📢 Urgent Hiring: E-commerce Operations Head | Coral Haze | Gurgaon

E-commerce Operations Head

The ideal candidate will have a strong background in managing D2C and marketplace operations, with the ability to streamline processes, optimize efficiency, and ensure a seamless customer experience.

Key Responsibilities:

• Oversee daily e-commerce operations across the Coral Haze website and leading marketplaces (Amazon, Nykaa, etc.)
• Manage end-to-end order fulfillment, dispatch, and inventory coordination
• Collaborate with warehouse, logistics, customer care, and marketing teams to ensure smooth execution
• Monitor and optimize listings, pricing, and inventory visibility across platforms
• Analyze operational data, returns, and performance metrics to drive efficiency and profitability
• Develop and enforce SOPs to ensure consistency and accuracy in all operational workflows
• Liaise with third-party partners including logistics and packaging vendors
• Ensure timely deliveries and exceptional post-purchase experiences for customers

Requirements:

• 4–6 years of experience in e-commerce operations, preferably in the fashion or footwear category
• Hands-on experience with Shopify and major marketplace management tools
• Strong analytical and organizational skills with attention to detail
• Excellent communication and leadership abilities
• Ability to work in a fast-paced, growing D2C environment

Location:

Joining:

If you’re a result-oriented professional passionate about driving operational excellence in a fast-growing D2C brand, we’d love to hear from you.

📧 Send your CV to careers@coralhaze.com or DM us directly.