Head of Business Development / Center Operations

Job Summary:

We are seeking an experienced and dynamic Head of Business Development with a strong sales background to lead and manage the entire operations and growth of our center. This role is a blend of strategic leadership and hands-on business development, responsible for driving revenue, building strategic partnerships, and ensuring operational excellence at the center.

Key Responsibilities:

Business Development & Sales

• Drive business growth and revenue generation for the center through B2B/B2C sales initiatives.
• Identify and pursue new business opportunities, partnerships, and market segments.
• Lead the sales team to achieve monthly/quarterly/annual targets.
• Build and maintain strong relationships with key clients and stakeholders.

Center Management & Leadership

• Oversee all aspects of the centers operations including sales, service delivery, marketing, and administration.
• Monitor performance metrics and ensure operational efficiency.
• Manage a team of sales executives, support staff, and operational personnel.
• Conduct regular team reviews, trainings, and performance evaluations.

Strategic Planning

• Develop and execute go-to-market strategies for new products or services at the center.
• Analyze market trends and competitor activity to adapt business strategies.
• Prepare business forecasts, budgets, and reports for senior management.

Customer Experience & Retention

• Ensure a high-quality customer experience throughout the customer journey.
• Address customer issues/escalations in a timely and professional manner.
• Develop strategies to increase customer retention and lifetime value.

Qualifications:

• Bachelor's degree in Business, Sales, Marketing, or a related field. MBA is a plus.
• 8–12 years of progressive experience in sales/business development, with at least 3–5 years in a leadership or center management role.
• Proven track record of meeting/exceeding sales targets.
• Strong leadership, negotiation, and communication skills.
• Experience in managing teams and running P&L for a business unit or center.

Key Skills:

• Sales Strategy & Execution
• Business Development
• Team Leadership & People Management
• Center/Branch/Unit Management
• Client Relationship Management
• Budgeting & P&L Oversight
• CRM & Reporting Tools (e.g., Salesforce, Zoho)
• Strong Analytical & Decision-Making Skills