Job Purpose
To provide a hassle free trading environment to the clients. Satisfying the clients by providing a timely assistance thereby generating revenue to the organization and goodwill. Launching of New products in the online trading platform to the customers for satisfying their various investment needsJob Context & Major Challenges
Job Context
ABM has a daily turnover of over 1,000 crores and has been rapidly improving its market shares in the various segments it operates in. In the otherwise fragmented equity broking business, ABM has doubled it market share to over 1.6% of retail cash equity volumes in the last 18 months. The commodity market shares have also doubled during this period. ABM remains one of the largest distributor for BSLI and BSLAMC and the largest distributor for other manufacturing organisations within ABFSG. ABM brings value to other line of business within ABFSG and adds Rs ~ 25-30 Crores to the bottom line of BSLI / BSLAMC / ABFL / ABPE etc ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating it s day to day operations.In addition to the regulator ABM is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX/ NSDL / CDSL etc.. AABM has a daily turnover of over 1,000 crores and has been rapidly improving its market shares in the various segments it operates in. In the otherwise fragmented equity broking business, ABM has doubled it market share to over 1.6% of retail cash equity volumes in the last 18 months. The commodity market shares have also doubled during this period. ABM remains one of the largest distributor for BSLI and BSLAMC and the largest distributor for other manufacturing organisations within ABFSG. ABM brings value to other line of business within ABFSG and adds Rs ~ 25-30 Crores to the bottom line of BSLI / BSLAMC / ABFL/ ABPE etc ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating it s day to day operations.In addition to the regulator ABM is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX/ NSDL / CDSL etc.. ABM also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits. On the other hand ABMML competition is from Major Distribution Houses like NJ India Invest, Bajaj Capital Prudent, IIFL and a range of Banks (both Indian and MNC). . Product Management Process: The Product Management process includes planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements and working closely with Technical Team and vendor and customer satisfaction goals are met. Product Maintenance: Coordinating with vendors and dev elopers for managing change during the UAT and post implementation phase. Impact Analysis of the Change Requests on the system and follow up on bugs. It also includes Version up gradation and Product enhancement as and when required. Product Support: Product support involves a series of activities which includes Providing Technical and Functional assistance to Internet clients throughout the trading hours and having a dedicated customer care desk for handling all types issues/queries.Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1 Product Management- Include gathering the requirements from the clients perspective and from a business perspective, doing benchmarking, preparing BRD’s, undergoes thorough checking of the products in UAT, coordinating with the vendor for rectifying the bugs and also explaining the requirements to themKRA2 Product Maintenance: The functionality checking of Trading Platforms has to be carried out on a regular basis. Should ensure that we are providing absolute error free software to the clients. On the event of an issue, should coordinate with the Vendors directly or in directly, should escalate the issue to the higher authorities and ensures that the issue is resolved at the earliest. Clients must be communicated well about the issue and also should provide them some alternatives till the issue has been resolvedKRA3 Product Support Providing support to the clients includes both Technical and Functional Assistance of Trading. When a new product is launched or some up- gradation has been taken place in a product, ensures that clients are all aware of the changes by providing Product Demos to the PAN India Branches, providing a support desk for all clients/branches, sending mailers/teasers etc.KRA4 Exchange Compliance regarding IBT Submitting the IBT Trade/Volume confirmation in NSE and BSE.
