HCL Tech - Opening For Desktop & Remote Support

HCLTech

1 - 6 years

0 Lacs

Noida Chennai Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

Desktop Support Remote Support OS Installation Outlook Configuration PC Assembling Printer Support Laptop Support Ticketing Tools End User Support Vip Support SLA IT Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Preferred candidate profile

Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting.
Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting
Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs)
To provide support for on-call escalations and do root cause analysis of the given issue.
To independently resolve tickets within the agreed SLA of ticket volume and time.
To adhere to quality standards, regulatory requirements, and company policies
Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
Working knowledge of Service now tool.
Exceptional time-management and multitasking abilities
Bachelors degree in computer science or similar
Prior 3+ years of experience in desktop support or related field.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

More Jobs at HCLTech

Golang Developer

Pune, Bengaluru, Noida

6 - 11 yrs

INR 16 - 31 Lacs

Aws Cloud Engineer

Chennai, Bengaluru, Hyderabad

5 - 10 yrs

INR 15 - 30 Lacs

React.js Full stack Developer

Bengaluru

1 - 3 yrs

INR 5 - 11 Lacs

Mega Walk-In Drive For Mortgage Underwriter

Bengaluru

2 - 7 yrs

INR 3 - 8 Lacs

HCL Tech Hiring For Tosca Automation Testing

Chennai

7 - 12 yrs

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.