HARDWARE AND NETWORKING ASSISTANT

Position Title: Hardware and Networking Engineer

Reporting to: General Manager – IT (GM-IT)

Location: Vilathur & Vadipatti

Employment Type: Full-Time

### Role Objective

The IT Infrastructure Engineer is responsible for maintaining the health and performance of the company’s digital environment. This includes proactive monitoring and hands-on servicing of desktops, servers, printers, and network equipment, as well as managing external service providers (AMC).

### Key Responsibilities

1.⁠ ⁠Hardware & System Maintenance

Desktop & Laptop Support: Installation, configuration, and troubleshooting of Windows/Linux workstations.

Server Administration: Basic monitoring of server health, backups, and storage performance (Windows/Linux environments).

Printer Services: Routine maintenance, troubleshooting connectivity issues, and managing consumables for industrial and office printers.

2.⁠ ⁠Network Monitoring & Optimization

Networking Monitoring: Real-time monitoring of LAN, WAN, and Wi-Fi connectivity to ensure zero downtime.

Infrastructure: Managing routers, switches, and firewalls; ensuring cables and patch panels are organized.

Security: Monitoring network traffic for irregularities and ensuring VPNs/firewalls are operational.

3.⁠ ⁠Vendor & AMC Management

AMC Monitoring: Maintaining a tracker for all Annual Maintenance Contracts (AMCs) for UPS, Servers, Photocopiers, and Networking equipment.

Service Coordination: Liaising with external vendors for repairs and ensuring service level agreements (SLAs) are met.

Asset Management: Maintaining an up-to-date inventory of all hardware assets.

4.⁠ ⁠Reporting & Communication

Direct Reporting: Provide daily/weekly status reports to the GM-IT regarding system uptime, pending issues, and network performance.

Incident Logs: Maintaining logs of hardware failures and network outages with detailed "Root Cause Analysis" (RCA).

### Technical Skills & Qualifications

Education: Degree or Diploma in Computer Science, IT, or Electronics.

Certifications: BCA,MBA,MCA,BE & IT Related

Experience: 2–7 years in a similar hardware and networking role.

Tools: Familiarity with monitoring tools (e.g., Zabbix, Nagios, or PRTG) and remote support tools.

### Key Competencies

Strong troubleshooting skills under pressure.

Disciplined approach to documentation and reporting.

Good communication skills for coordinating with the GM-IT and end-users.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person