Guest Services Associate

As a Guest Service Associate, you will be required to have a Bachelors or Diploma in Hospitality. The job entails working in rotational shifts for 9 hours a day with one week off during weekdays. Please note that public holidays and weekends will be working days, and you will be expected to adhere to rotational shift timings. Additionally, you are required to maintain a uniform and grooming standard as per the company's guidelines. To excel in this role, you should possess basic knowledge of Microsoft Office applications such as Excel, Word, and PowerPoint. Problem-solving skills, the ability to remain calm under pressure, and being a team player are essential for this position. Your responsibilities will include ensuring customer satisfaction, managing event operations, handling and coordinating high-profile guests, escorting VIP guests, hosting and coordinating events, providing end-to-end service to high-profile guests, customer interaction, game operating and playing, as well as utilizing selling skills and handling customer operations. In return, you can enjoy various perks and benefits such as national holiday double wages, compensatory offs for public holidays, 24 days of paid annual casual leave after the probation period, mediclaim, earned wage access, learning and development opportunities, service rewards and recognition programs, as well as incentives and perquisites including child education benefits.,