GUEST SERVICE ASSOCIATE - HOUSEKEEPING

Fairmont Hotels Resorts

0 - 3 years

1 - 4 Lacs

Mumbai

Posted:3 weeks ago| Platform:

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Skills Required

Housekeeping Hospitality Interpersonal skills Customer service orientation guest satisfaction Time management Management systems Property management Guest Service Associate Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

Ensure guest rooms and public areas are cleaned and maintained to the highest standards of cleanliness and hygiene
Respond promptly and efficiently to guest requests and concerns related to housekeeping services
Collaborate with other departments to provide seamless and exceptional guest experiences
Manage and prioritize daily housekeeping tasks to meet deadlines and maintain efficiency
Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
Report and address any maintenance issues or safety hazards promptly
Maintain accurate inventory of cleaning supplies and linens
Assist in training new team members on housekeeping procedures and standards
Participate in departmental meetings and contribute ideas for improving guest satisfaction and operational efficiency
Adhere to all safety and security protocols, including proper handling of cleaning chemicals and equipment

Proven experience in housekeeping, preferably in a hotel or hospitality setting
Strong customer service orientation with a friendly and professional demeanor
Excellent attention to detail and high standards for cleanliness

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