Guest Service Associate - Front Office

Ibis Styles

0 - 2 years

4 - 6 Lacs

kochi chennai

Posted:1 hour ago| Platform:

Apply

Skills Required

front desk checkpoint guest service sqlite administration customer service android cash handling kotlin housekeeping filing guest relations travel arrangements operations java mvvm front office hospitality reservation hotel management reception

Work Mode

Work from Office

Job Type

Full Time

Job Description

ibis Styles is looking for Guest Service Associate - Front Office to join our dynamic team and embark on a rewarding career journey

Guest Check-In and Check-Out: Greet guests upon arrival, verify their reservations, and assist with the check-in process
Provide information about the hotel's amenities, services, and policies
Collect payments, issue room keys, and ensure smooth and efficient check-out procedures
Reservation Handling: Receive and process reservations, whether made online, over the phone, or in person
Maintain accurate records of guest bookings and update the reservation system as needed
Assist guests with modifying or canceling reservations, as necessary
Customer Service: Provide exceptional customer service by addressing guest inquiries, concerns, and requests promptly and professionally
Offer recommendations for local attractions, restaurants, and other points of interest
Handle and resolve guest complaints or issues, escalating them to the appropriate department if necessary
Front Desk Operations: Perform various front desk duties, including answering phone calls, responding to emails, and managing guest messages and requests
Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest needs and ensure a seamless experience
Concierge Services: Provide concierge services, such as arranging transportation, booking restaurant reservations, and assisting with travel arrangements
Offer guidance and information regarding local events, entertainment, and activities
Cash Handling: Handle cash transactions accurately, including accepting payments for rooms, additional services, and incidental expenses
Maintain a balanced cash drawer and follow proper cash handling procedures
Guest Safety and Security: Maintain a safe and secure environment for guests by following established security procedures
Monitor and control access to the hotel, ensuring only authorized individuals enter the premises
Respond promptly to emergency situations and report any suspicious activities or incidents
Administrative Tasks: Perform various administrative duties, including maintaining guest records, updating databases, and preparing reports
Assist with general office tasks, such as filing, photocopying, and faxing documents

More Jobs at Ibis Styles

Accounts Receivable Associate

Chennai, Jaipur

8 - 13 yrs

INR 3 - 7 Lacs

GSA-Housekeeping

Hosur, Bengaluru

1 - 6 yrs

INR 5 - 7 Lacs

GSA - Housekeeping

Pune

3 - 8 yrs

INR 5 - 7 Lacs

Stewarding Executive

Mysuru

1 - 2 yrs

INR 3 - 6 Lacs

GSA-Housekeeping

Chennai, Bengaluru

1.0 - 6.0 yrs

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.