Guest Relations Specialist

Key Responsibilities:

• Warmly welcome guests on arrial and ensure smooth check-in/check-out procedures.
• Proide personalized assistance to VIPs, repeat guests, and long-stay guests.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Maintain a strong presence in the lobby to assist and engage with guests.
• Coordinate with other departments Housekeeping, F&B, Concierge, Reserations, etc. to ensure guest needs are met.
• Promote hotel facilities, serices, and special offers to enhance guest experience.
• Assist in arranging trael, transportation, sightseeing, and restaurant bookings.
• Maintain guest history records and ensure preferences are captured for future stays.
• Prepare welcome amenities, room inspections, and special arrangements for VIPs.
• Ensure guest satisfaction sureys are completed and feedback is addressed.
• Follow grooming standards, professional etiquette, and brand serice guidelines.