Guest Relations Manager

We are looking for a skilled Guest Relations Manager to join our team at Hyatt Regency, with 5-12 years of experience in the hospitality industry.

• Manage front desk operations, ensuring seamless guest check-in and check-out processes.
• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Collaborate with other departments to ensure exceptional guest experiences.
• Handle guest complaints and resolve issues professionally and courteously.
• Maintain accurate records of guest interactions and feedback.
• Analyze guest feedback to identify areas for improvement.

• Proven experience in guest relations or a related field, preferably in the hospitality industry.
• Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
• Strong problem-solving skills are necessary to handle complex guest issues.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of hotel management systems and procedures is essential.
• A graduate degree in any discipline is required.