2157 Guest Relations Jobs - Page 26

Operational To provide courteous, professional, efficient and flexible service at all times following ibis standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Prior experience with Luxury Hotel in the same capacity Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment. Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis Take food and beverage orders according to guest s requirements and preferences Deliver food & beverage services in accordance to departmental standards and procedures Ensure that all food & beverage are served according to service standard

Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests regarding all bar menu items in an informative and helpful way Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel. Create and change bar s menus with new kinds of cocktails. Provide guidance and assistance to the bar employees helping them in the execution of their duties and responsibilities. Conduct training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling Achieve total guest satisfaction and organizational profitability through effective utilization of all resources Maintain complete knowledge of all F&B services, outlets, hotel services/features Minimum 1- 2 years of experience as a Bar Manager with a luxury experience Excellent knowledge of all beverage products Previous point of sale system experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Bartender As a Bartender, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant and lounge experience. Your warm, attentive guest service and passion for mixology is worth raising a glass to! Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Assist guests regarding all beverage menu items in an informative and helpful way Mix drinks and control the beverage stock as per guidelines Have full knowledge of beverage lists and promotions Have full knowledge of all menu items, garnishes, contents and preparation methods Follow outlet policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications: Previous bartending experience Excellent knowledge of all beverage products Previous point of sale system experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests complaints and comments tactfully and efficiently Handling guests mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms, visitors. Maintain high standards of customer services at the reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Communicate with AMGS on all matters regarding guest services & hotel operations. Ensure documentation of all guest related issues using the logbook. Sign media and supervise shift handover procedures. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues. Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently. Assist Guest Relations in greeting, rooming, and sending off guests. Inspect front of house and back of house regularly for cleanliness and orderliness. Ensure that front line staff complies with marketing techniques and maximizes sales. Check billing instructions, monitor guest credit and act upon any discrepancies. To maintain Front Office log book and shift reports. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Degree or diploma in hotel management Minimum 1 year of relevant experience in a similar capacity Good communication and customer contact skills Well-presented and professionally groomed at all times

Experience with large banquets and MICE operation along with strong association relationship. Market exposure at Mumbai and Delhi will have an added advantage. Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Responsible for coordinating the specific objectives of the Sales Plan with the functional departments of the organization. Develop action plan related to the Annual Revenue Plan to ensure Revenue Plan objectives are achieved. Maintain close contacts within the community and in neighboring marketing areas, with Airlines, Travel agencies, Commercial houses, Private club, Professional associates, etc to procure new business for the hotel. Ensure that internal promotion material are reviewed on a regular basis and are consistent with standards set by the Management. Work closely with the Assistant Manager Public Relations to improve relations between the Organization and the community; to obtain maximum media coverage of activities within the premises which are of interest locally and internationally. Coordinate all methods to maintain and increase business volume. This includes Advertising, Sales Promotions, Personal Selling, publicity, Community Relations, special sales projects, employee training and guest relations. Handle additional responsibilities as and when delegated by the Management.

Who we are looking for? We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team , who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success. What Will You Do? Coaches, counsels and disciplines team members providing constructive feedback to enhance performance. Maintain complete knowledge at all times of: All hotel features/facilities/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house counts and expected arrivals/departures/VIP s. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures/ LQA and Forbes Standards. When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals profiles and input in Opera, and prepares Mondrian Hotel News for all departments. Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently. Maintain positive guest relations at all times. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Knowledge and Skills Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel Proficiency in using PMS Opera and other relevant software applications. Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.

Front Office Operation Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting, rooming, and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Ensure that front line staff complies with marketing techniques and maximizes sales Check billing instructions, monitor guest credit and act upon any discrepancies Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. Conduct Night Audit Process for hotel. Monitoring and guiding the daily tasks of front office associates work. Team Management Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members appearance, attitude and degree of professionalism Motivate and provides a work environment which brings out the best in team members Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Degree or diploma in Hotel Management

Alembic Group is looking for Executive - Hospitality to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Alembic Group is looking for Senior Executive - Hospitality to join our dynamic team and embark on a rewarding career journey Leading the full audit cycle by checking tax compliance, verifying financial records, and inspecting accounts. Analyzing the results of the audit and presenting possible solutions for ineffective financial practices to management. Evaluating company accounting procedures, payroll, inventory, and tax statements to guide financial policymaking. Conducting risk assessments to recommend aversion measures and cost savings. Following up with management to ensure remediations are implemented into the company's financial practices. Supervising junior auditing personnel and implementing their research work into the auditing process. Preparing and reviewing annual audit memorandums. Researching applicable federal and state laws and regulations to ensure the company's books are compliant.

Responsibilities: * Set tables, serve meals & drinks, clean dining area * Assist waitstaff with seating arrangements & menu requests * Maintain inventory of supplies & restock as needed Food allowance Provident fund

Role - Helpdesk/Lobby Ambassador Responsibilities Greeting residents and guests. Effectively communicate with other departments of the property operation as needed. Thoroughly walk the amenity spaces in the building to ensure that they are always presentable, reporting/fixing issues when they occur. While completing walk-through, greet tenants with a smile and incur on how their day/building experience is going. Assisting with arrival issues such as showing guests to the elevator and escorting visitors to the proper destination within the lobby. Help to manage deliveries to the lobby/mail-room area. Facilitating the acceptance of visitors with a friendly security staff member, while always ensuring that no unwanted guests gain access to the building. Desired Candidate Profile Good communication skills Should have Degree/PG/Diploma in Hotel management or hospitality Salary - Upto Rs. 35,000/- Location - Sector-42, Gurgaon

Responsible for the top-line growth of the clinic in addition to ensuring efficient management of the guests and the patients Performs a variety of duties that impact patient experience and ensure smooth operations of the clinic

Position: General Manager Organization: The Hosteller url: www.thehosteller.com Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimizing its operations with a birds-eye view Understanding of hotel launches, setups, day-to-day operations, staff fulfilment, etc. Knowledge of various departments including front desk, housekeeping, F&B, and experiences Knowledge of task-based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits about infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settle disputes, and resolving grievances and conflicts, or otherwise negotiate with others Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximize operational margins Motivating, mentoring, and aligning co-staff as per company-defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc., and ensuring a cordial relationship. Coordinating with other departments within the company to help resolve issues. Job Type: Full-time Benefits: Health insurance Schedule: Day shift Performance bonus Work Location: In person Expected Start Date: 18/06/2024,

As a Guest Service Agent, your main responsibility is to provide professional and customer-focused service to our guests, ensuring that their stay is a memorable experience. Your role will involve various key responsibilities such as offering consistently professional, friendly, warm, and engaging service. You will be required to give a warm welcome and check-in guests while adhering to established Standard Operating Procedures (SOPs). Additionally, you will oversee the check-out process of departing guests in accordance with the established standards. Furthermore, you will be responsible for selling rooms to walk-in guests and handling all pro-active and day-to-day facilities issues. It will be your duty to manage cash inventory, cash cheques, and bills of exchange in foreign currencies for hotel guests in line with the credit policy. Collaboration with colleagues from all departments, especially Housekeeping, Finance, and Reservation, will be essential in ensuring smooth operations. Maintaining the Guest Service Desk, ensuring its operational readiness, and stocking it at all times to be available as a point of contact for guests is crucial. Upholding guest privacy by not disclosing any guest details is a priority. You should have a comprehensive understanding of the hotel's policies, procedures, and service standards, along with full knowledge of the hotel facilities and current events. This is a Full-time, Permanent position that offers benefits such as food provisions, health insurance, and paid sick time. The work schedule involves rotational shifts. The ideal candidate should have at least 1 year of total work experience. The work location is in person. Thank you for considering this opportunity to join our team as a Guest Service Agent.,

As a Booking, Sales & Guest Support specialist, you will play a crucial role in ensuring exceptional guest experiences for our client's short-term and long-term property management operations. Your main responsibilities will involve managing guest communications, coordinating bookings, and supporting day-to-day operations for a 15-room motel and 150 studio units. This dynamic position demands strong customer service skills, excellent communication abilities, and the capacity to handle multiple priorities efficiently. If you are passionate about delivering outstanding guest experiences and thrive in a fast-paced environment, we are excited to meet you! You will be responsible for being the first point of contact for all incoming calls, emails, and messages related to bookings and property information, ensuring timely and accurate responses. Additionally, you will coordinate guest communication, provide a seamless check-in process, and act as a liaison between various stakeholders to ensure smooth communication and coordination of maintenance tasks and guest needs. Moreover, you will be tasked with managing guest reviews and feedback on platforms like Booking.com, creating protocols for cleaning schedules and maintenance tasks, and overseeing pricing and availability management during peak and off-peak periods to maximize bookings. In addition to the primary responsibilities, you will be expected to make necessary process suggestions and improvements, contribute to team efforts, and perform other related tasks as assigned by the client. To excel in this role, you should possess clear and effective communication skills, a minimum of 5 years of experience in guest relations or property management, familiarity with STR & booking platforms, empathy, adaptability, problem-solving skills, tech-savviness, attention to detail, and social media marketing experience is a plus. This position offers a range of benefits including health insurance, KPI incentives, a bonus program, fortnightly virtual happy hours, and annual group offsite activities. The work schedule is from 6 am to 3 pm (PH time), Tuesdays to Saturdays, equivalent to 9 am to 6 pm AEDT (Australian Eastern Daylight Time), totaling 40 hours per week. The start date is to be announced.,

Responsible for Sales and operations in the business Perks and benefits Incentives additional

Roles & Responsibility - Ensuring and providing flawless, upscale, professional, and high-class customer service experiences - Analysing customer feedback and providing strategic direction to continuously improve overall rating - Responding to customer needs and anticipating their unstated ones. Core Responsibilities: - Guest management & guest engagement activities - Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner. - Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone - Organize events and activities approved by the head office - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times. - Excellent communication skills - Strong listening skills - Strong time management skills - Adequate capability in Excel, word and PPT

We are looking for a Guest Relations Executive with a strong background in hospitality and customer service. The ideal candidate should possess: Role & responsibilities Guest Interaction & Experience: Welcome guests, assist with check-in/check-out, and ensure a seamless stay experience. Customer Service: Address guest inquiries, complaints, and special requests efficiently. Facility Coordination: Work closely with the housekeeping, food & beverage, and maintenance teams to meet guest needs. Hospitality Standards: Maintain high service standards and ensure compliance with company policies. Issue Resolution: Handle guest concerns proactively and escalate unresolved issues to management. Event & Activity Coordination: Assist in organizing guest activities and events. MIS & Reporting: Maintain records of guest feedback, complaints, and service improvements. VIP & Special Guest Handling: Ensure premium services for high-profile guests. Preferred candidate profile Education: Bachelors degree/Diploma in Hospitality, Hotel Management, or a related field. Experience: 1-5 years of experience in guest relations, front office, or customer service (preferably in hotels, resorts, or corporate facilities). Industry Background: Experience in hospitality, aviation, luxury service, or customer-facing roles is a plus. Additional Preferences: Willingness to Relocate Candidates must be open to relocating to Valsad, Gujarat (Accommodation & Food Provided).

BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry. If you feel that there is an entrepreneurial drive in you, are you ready for taking bigger challenges; then Urbanrestro.com is a place for you. Job Objectives. Will be Responsible for the Revenue of a Property. Driving Sales through In-bound inquiries coming from different sources. Calling clients, showing them the Venue and convincing them to book. Understanding the Client requirements and creating a package which suffices all the requirements of the clients. Coordinating and Negotiating with Relevant Vendors and giving best rates to the Clients. Apart from Sales, Focus should also be on customer service and relationship building to get repeat are looking for a Young and Energetic Person who is. Has Excellent Communication and Negotiation Skills. Is Target Oriented with Sharp Business Acumen. Ability to take up ownership. Presentable and Soothing Personality. Has 01-03 years of experience. (ref:updazz.com).

Key Responsibilities : Guest Reception : Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process. Reservation Management : Manage reservations and room allocations using our property management systems. Customer Service : Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly. Administrative Tasks : Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports. Billing and Payments : Process guest payments, handle billing queries, and ensure the accuracy of transactions. Team Collaboration : Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness. Security and Safety : Ensure the safety and security of guests by following established protocols.

Precise Speciality Eye Care is looking for Housekeeping Staff to join our dynamic team and embark on a rewarding career journey Maintain cleanliness and organization of guest rooms and public areas. Follow cleaning schedules and procedures to ensure high standards. Replenish supplies and amenities in guest rooms. Report maintenance issues and damages to management. Adhere to safety and hygiene regulations. Provide excellent customer service to guests. Participate in training and development activities. Assist with other tasks as needed to ensure smooth hotel operations.

Greet visitors, clients, and students in a professional and friendly manner Direct them to the appropriate department or staff member and answer any initial queries Manage incoming calls, providing information or directing inquiries to the appropriate team members Take messages when necessary and ensure prompt follow-up

Shift Manager ensures that all restaurant operations run smoothly. The Shift Manager responsibilities include overseeing activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with guests. Required Candidate profile Bachelor degree in Hospitality. Experience as supervisor or similar role in Hospitality Ability to work in fast-paced environment Excellent organizational, communication and customer service skills.