2157 Guest Relations Jobs - Page 25

Competencies Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Responsibilities of Front Office Executive The role of the FOE is to deliver an integrated experience, be a single point of contact at the re-ception, provider employee and guest service with bespoke support & have updated infor-mation of floors and events being hosted at specific sites. Visitor Management Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors and / or referring them to them to relevant Client host. Issue of entry passes and providing visitors with a clear and comfortable and understanding of the rules governing access to host or the building All staff will always be appropriately presented with standard uniform Regular Reconciliation of all Access cards and Badges issued to visitors/employee and Cli-ents. Precise information about building structure, emergency exit and daily client visits or events being hosted at site location. Manage the Front Office in most professional manner, directing and coaching staff to en-sure pleasant experience to all visitors/Clients. Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement. Ensuring reconciliation of all Client/Employee badges issued on daily basis. Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. Ensure training of front office staff on VMS and GAP process and Policy. Guiding the Client Host Team to raise request on SEP/Safe tool for all Visits. Additional activities : New initiatives Managing site operations. Assisting WM/CE during crisis situation/BCP Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for: Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. What you can expect from us Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...

To greet and welcome guests/visitors as soon as they arrive at the office. To direct visitors to the appropriate person and office To answer, screen and forward incoming phone calls To ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) To provide basic and accurate information in-person and via phone/email To receive, sort and distribute daily mail/deliveries To maintain office security by following safety procedures and controlling access via the reception desk To order office supplies and keep inventory of stock To update calendars and schedule drivers trips. To supervise administrative/ office boys staff and divide responsibilities to ensure performance To organize travel and accommodation for employees and customers for official purpose To scrutinize employees travel, vendor, and other invoices in accordance with relevant policies and share them with the accounts team. To perform bookkeeping tasks such as monitoring accounts receivable, and budget tracking. To arrange both internal and external events/ activities/ celebrations. To coordinate office activities and operations to secure efficiency and compliance to company policies To coordinate and manage appointments, meetings, and the conference room schedule in order to prevent duplicate bookings. To maintain general office files, including inventory files, vendor files, and other files related to the companys operations. To oversee the maintenance of office facilities, and equipment. To print employees ID cards, visiting cards, desk display name plate. To arrange companys mobile phone, sim, stationery, and work area for new hires in coordination with HR and IT team. Perform all other ad hoc tasks assigned by the reporting manager

A little taste of your day-to-day: se Every day is different, but you ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments - and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. A little taste of your day-to-day: se Every day is different, but you ll mostly be: Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner Keeping close contact with guests for feedback, complaints and compliments - and following it up Managing, recording and resolving guest or customer complaints promptly Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: Excellent verbal and written communication skills Ability to deal with difficult interactions and work under pressure Managerial experience working in a customer service function Flexibility to respond to a variety of different work situations A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Front Desk Management: Greet visitors and clients professionally and courteously. Answer and direct phone calls, emails, and inquiries promptly. Manage incoming and outgoing mail and deliveries. Maintain a clean and organized reception area. Calendar Management: Schedule and manage appointments, meetings, and events. Coordinate with internal and external stakeholders to avoid scheduling conflicts. Send timely reminders and prepare necessary materials for meetings. Client Management: Serve as the primary point of contact for clients, ensuring prompt responses and follow-ups. Maintain client records and track communication history. Assist in organizing client meetings, calls, and presentations. Vendor Management: Liaise with vendors to coordinate supplies, services, and contract renewals. Monitor vendor performance and maintain vendor databases. Assist in negotiating terms and managing purchase orders. Employee Assistance and front desk tasks: Support employees with administrative needs and information dissemination. Coordinate internal communications and assist with HR-related tasks as needed. Help organize employee events, training sessions, and onboarding activities.

Front Desk Management: Greet visitors and clients professionally and courteously. Answer and direct phone calls, emails, and inquiries promptly. Manage incoming and outgoing mail and deliveries. Maintain a clean and organized reception area. Calendar Management: Schedule and manage appointments, meetings, and events. Coordinate with internal and external stakeholders to avoid scheduling conflicts. Send timely reminders and prepare necessary materials for meetings. Client Management: Serve as the primary point of contact for clients, ensuring prompt responses and follow-ups. Maintain client records and track communication history. Assist in organizing client meetings, calls, and presentations. Vendor Management: Liaise with vendors to coordinate supplies, services, and contract renewals. Monitor vendor performance and maintain vendor databases. Assist in negotiating terms and managing purchase orders. Employee Assistance and front desk tasks: Support employees with administrative needs and information dissemination. Coordinate internal communications and assist with HR-related tasks as needed. Help organize employee events, training sessions, and onboarding activities.

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

WYCE Exclucity (Real Estate) is hiring for GRE/Front Desk Executive for one of the Residential Project at WYCE Exclucity,Bavdhan, If you have relevant & good communication skills, then please share your profile on hr@wycecorp.com at earliest.

Review, analyze and suggest improvement of work flow and standards at the Front Desk Communicate with Duty Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting, rooming, and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Check billing instructions, monitor guest credit and act upon any discrepancies Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. Bachelors in Hotel Management

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years experience in loyalty/guest relations/guest recognition or related professional area. OR 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program Leads and mentors other team members on Marriott s Bonvoy Loyalty Program. Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. Adjusts Elite Member status when necessary according to established guidelines. Partners with Head Connector to update, appoint and activate connector team on property. Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott s Bonvoy Loyalty Program. Promotes positive relations with Elite members by anticipating their needs and promptly responding to them. Monitors, responds and routes Elite members comments to the appropriate department when necessary. Maintaining Elite Appreciation, Guest Services and Front Desk Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention. Sets a positive example for guest relations. Helps employees to provide excellent customer service. Assists in coaching and providing feedback to associates. Maintains high visibility in public areas during peak times. Provides immediate assistance to Elite, Cobalt and redemption stay members as requested. Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Maintains knowledge of all hotel features and services, room types, rates special packages and promotions. Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities. Maintains complete knowledge of all hotel and departmental policies and procedures. Monitors security of public areas of the hotel. Conducts pre-shift meetings to review and share information pertinent to daily business with other team members. Leading the Team and Conducting Human Resource Activities Provides guidance and direction to subordinates. Assists as needed in the interviewing and hiring of other team members. Monitors effectiveness of departmental staffing guide. Provides training, development, professional discipline, and positive support for all employees within the department. Administers performance evaluations for all employees within the department. Facilitates departmental strategic planning meetings. Direct the performance of staff and follow up with coaching and guidance to praise or make corrections .

Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure Accenture specific processes/manuals is followed Visitor admission is properly authorized Maintained visitor log book and book taxis if required Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity.

Community Manager Managing GRE team ( Guest Relations Executive ) Analyzing user feedbacks through various methods such as Tool and focus connects Managing leadership connects Tracking client visits and managing the guests and visits Monitoring clients agenda, meetings and Day-to-day events Generating Weekly and Monthly reports

Roles and Responsibilities Manage front office operations, ensuring a smooth check-in/check-out process for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Provide administrative support to the team as needed Handling couriers

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required CORE WORK ACTIVITIES Maintaining Concierge Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences. Provides recommendations and arranges services for guests as requested (eg, car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guests specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Provides warm welcome and anticipation of guest needs throughout their stay. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensuring Exceptional Customer Service Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Supports employees understanding of customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives and the peers on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Blue Earth Hospitality Private Limited is looking for Reservation Executive to join our dynamic team and embark on a rewarding career journey Able to handle incoming calls or emails and provide information to customers regarding reservations, availability, prices, and promotions Able to use reservation systems and other related software to make bookings, process payments, and confirm reservations Should be able to cross-sell, suggest additional products or services to customers, such as car rentals, tours, or restaurant reservations Able to handle customer complaints or issues effectively, often by communicating with other departments or suppliers to resolve the problem Generating reports, analyzing trends and make recommendations to management to improve customer service and sales Excellent communication and customer service skills

Responsibilities: Greet and welcome guests, members, and visitors warmly. Handle walk-in inquiries , provide information and guide potential customers through workspace options. Maintain visitor and member check-in and check-out records.

Responsible for all sales activities and personnel involved in the Sales and Marketing department. Provide leadership to the day-to-day operations of the department, while focusing on the Organization s strategic goals. Coordinate Sales operations with the other departments of the organization. Develop and/or maintain and improve business relations with all customers of the organization. Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. Responsible for the establishment of both annual and monthly sales objectives in coordination with the Organization s Strategic plan. Develop or participate with the Management, in the development of the Strategic Sales Plan for the organization. Direct the Sales & Marketing department to achieve objectives established in the Organization s Strategic Plan. Responsible for providing an Annual Sales Plan and also quarterly updates, revisions and modifications to the Plan. Responsible for coordinating the specific objectives of the Sales Plan with the functional departments of the organization. Develop action plan related to the Annual Revenue Plan to ensure Revenue Plan objectives are achieved. Maintain close contacts within the community and in neighboring marketing areas, with Airlines, Travel agencies, Commercial houses, Private club, Professional associates, etc. to procure new business for the hotel. Ensure that internal promotion material is reviewed on a regular basis and are consistent with standards set by the Management. Work closely with the Assistant Manager Public Relations to improve relations between the Organization and the community; to obtain maximum media coverage of activities within the premises which are of interest locally and internationally. Coordinate all methods to maintain and increase business volume. This includes Advertising, Sales Promotions, Personal Selling, publicity, Community Relations, special sales projects, employee training and guest relations. Handle additional responsibilities as and when delegated by the Management. Masters degree/ Specialization in Sales & Marketing Relevant work experience in hospitality management

Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints. Ensure maximum efficiency in the performance of the assigned Room Attendants. Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards. To ensure that all rooms in the specified floor are serviced and cleaned daily. Any matter which may effect the interests of AccorHotels should be brought to the attention of the Management. Facilitates the functioning of and / or oversees the functioning of Guest Service Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties Plan & coordinate the activities of the room attendants. Maintain pantries with par stock of linen, cleaning supplies and guest request items. Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Inform the Executive Housekeeper about any damage or theft. Supervise and coordinate pest control, schedules in rooms. Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material. Conduct on-going training and coach all the employees and ensure to maintain records. Supervise daily super cleaning and periodical cleaning of rooms. Conduct briefing for Housekeeping attendants. Ensure Housekeeping attendants maintain their equipment. All lost and found articles are reported immediately to the coordinator. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Diploma / Degree in Hotel Management Excellent communication skills and a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

Primary Responsibilities Operation Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships

Constantly investigate and assess market conditions and competition to determine effective and productive sales programs. Establish and maintain relationships with all the current and prospective customers. Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Novotel Kolkata. Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue. Plan & initiate action plan to approach and secure new business for the organization. Any matter which may affect the interests of Novotel Kolkata should be brought to the attention of the Management.

Primary Responsibilities Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationship High School Diploma/ certificate Good oral and written proficiency in English Minimum 2 years of experience in a similar capacity Ability to speak other languages and basic understanding of local languages will be an advantage

Consistently offer professional, friendly and engaging service to the children Supervise and plan all activities offered at the Kids Club Conduct and host birthday parties and special events at the Kids Club Creating new arts and crafts for the kids club Plan and create new ideas for summer camps, Halloween parties and Christmas events, as well as following through with the activities as per the schedule Ensure that all new colleagues are trained in the daily operations of the Kids Club and that they work together as a team to achieve the highest guest satisfaction Report directly to Kids Club supervisor with any incidents, guests comments and feedback Being responsible for inventory of the arts and crafts and reporting when its low Ensure all areas are clean and well maintained for the children s safety Ensure that all attendants working in the Kids Club are following the procedures Responsible for designing the wall and window art work for the Kids Club Supervise the children in the kids club and ensure their safety while inside the club Support kids club supervisor at the reception when it is busy Perform other duties as assigned and requested Passion for working with Children Must be fun, creative, enthusiastic, positive, flexible and good at multi tasking Highly organized, results-oriented with the ability to be flexible and work well under pressure Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on the children s needs, remaining calm and courteous at all times

To provide courteous, professional, efficient and flexible service at all times following Novotel standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance

Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management