2157 Guest Relations Jobs - Page 28

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Food & Beverage Sales Executive is responsible for proactively soliciting and managing restaurant sales-related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience, providing service to customers in order to grow the business. What will I be doing As the Food & Beverage Sales Executive, you will be responsible for performing the following tasks to the highest standards: Work collaboratively with the Sales & Marketing department to generate opportunities for new business. Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours. Develop relationships within the community to strengthen and expand customer base for restaurants sales opportunities. Manage and develop relationships with key internal and external stakeholders. Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions. Actively be around in the hotel public areas to engage with guests and generate additional business. Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions. Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program. Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue. Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel. Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business. Attend social functions in order to meet new business opportunities. Use negotiating skills and creative selling abilities to create additional restaurant business. Execute and support the operational aspects of business booked. Understand and create awareness of promotional activities of competition. Understand the overall market competitors strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them. Close the best opportunities for the property based on market conditions and property needs. Monitor same day selling procedures to maximize restaurant revenue. Gain understanding of the property s primary target customer and service expectations, serving customers by understanding their business, business issues and concerns. Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations. Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit. Service customers in order to grow restaurant business. Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure. Set a positive example for guest relations. Interact with guests to obtain feedback on product quality and service levels. Provide services that are above and beyond for customer satisfaction and retention. Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations. Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database. Carry out other restaurant sales related responsibilities. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Qualification and Experience: 10+ years in Hotel Management, BHM IHM or equivalent We are looking for an experienced Restaurant Manager to lead our team of 70+ staff members and drive operational excellence. Oversee daily restaurant operations including dining, kitchen, and bar service Collaborate with chefs and mixologists to deliver a unique culinary and bar experience Drive guest satisfaction through personalized service and consistent quality Manage inventory, ordering, and vendor relationships for food and beverage supplies Monitor and ensure compliance with health, hygiene, and safety standards Handle budgeting, P&L accountability, cost control, and revenue growth Implement SOPs and staff training programs for continuous improvement Develop and execute promotional strategies to increase footfall and brand awareness Other notes: Candidates from relevant industry background preferred.

Responsible for the smooth operation of the hotel, he / she must make decisions on all matters involving Guest contact with hotel Colleagues To be fully aware of the hotel’s emergency procedures with regard to safety of guests and staff.

Front office department performs the various functions like reservation, reception, registration, room assignment and bills settlement of a resident guest.

Role & responsibilities Greet and welcome guests with a friendly, positive attitude Assist guests with seating, menu explanation, and service queries Coordinate with kitchen and service staff to ensure timely delivery Handle guest feedback, complaints, and special requests effectively Maintain up-to-date knowledge of the menu, services, and ongoing promotions

Key Responsibilities: Location - Baner Pashan Link Road Front Desk Management: Greet and welcome clients, visitors, and vendors with a friendly and professional demeanor. Answer and direct incoming calls to the appropriate department or personnel. Maintain a neat and organized front desk area. Ensure a pleasant and welcoming atmosphere in the reception area. Visitor Assistance: Register and guide visitors to their respective appointments or meetings. Provide basic information about the company and its services. Assist clients with inquiries, brochures, and general information. Assist clients to AV Room for project videos, showing sample flat whenever needed and requested by Sales Executives during peak hours. Administrative Support: Assist various departments with administrative tasks such as data entry, document preparation, and filing. Manage incoming and outgoing mail, packages, and deliveries. Maintain and update contact lists, office supplies, and inventory. Accurate site billing of labor and any other agencies to ensure timely and transparent payment processing. Regular checks to verify the accuracy of CP invoices. Registering new employees on biometric and sharing data to HR on weekly basis. Co-ordinating with booked clients for agreement copy and receipts. Appointment Scheduling: Schedule appointments and meetings for team members. Coordinate conference room bookings and ensure meeting spaces are prepared. Communication: Relay messages promptly and accurately to the appropriate personnel. Monitor and respond to emails and inquiries directed to the general company email address. Security: Monitor access to the premises and ensure visitor compliance with security procedures. Report any suspicious or unauthorized activities to the appropriate authorities. Maintain Records: Maintain visitor logs, access control records, and other relevant documentation. Qualifications: U.G or any Graduation; additional education or certification is a plus. Proven experience as a Front Desk Executive in a real estate , hospitality , aviation will be preferred. Excellent communication skills in English , both written and verbal. Strong organizational and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Exceptional customer service skills.

Handle all registration and billing related activity, Waiting time for registration should be below 5 min Schedule appointment for doctors consultation, health checks and other services. Edoc - 80%, Token Issue - 100% of consultation, xray, ecg, phlebo Receive payment and reconcile all commercial transactions, Pass discounts as per discount policy Handle queries on phone or in person, pick up phone calls within 3 rings Pre appointment calling for all edoc appointment as per process and pre registraton for new customers. Grooming, Uniform Adhrenece, Attendance Discipline Knowledge of Service Lines & Processes Upselling activities to generate business Multitasking - Assisting other departments in clinics, as & when required Customer Engagement Program. Work location: Nigdi, Pune Salary: As per the norms.

Hiring for 5 Star Luxury Hotel Jobs IN Canada If you are interested for this profile Call Hr Janvi on +91-9240234024 Hot lines number Salary:- Upto 1.50Lac per month REQUIREMENTS: 1. Qualification Minimum 12th pass 2. Age 20-35 Years 3. Must Have Good communication skills 4. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If you are interested for this profile Call Hr Janvi on +91-9240234024 Hot lines number Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

FOR A WELL ESTABLISHED & REPUTED REAL ESTATE COMPANY LOCATED AT MAGARPATTA ,NEAR HADAPSAR ,PUNE NEEDED A RECEPTIONIST HAVING SIMILAR EXPERIENCE & RESIDING NEARBY ,WHO CAN JOIN IMMEDIATELY OR AT A SHORT NOTICE Required Candidate profile SMART ARTICULATE FLUENT IN E/H /M FEMALE CANDIDATE WHO HAS A SIMILAR RANGE OF EXPERIENCE AND WHO CAN JOIN IMMEDIATELY OR AT A SHORT NOTICE NEEDED Perks and benefits PERKS & BENEFITS AS PER INDUSTRY STANDARDS

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Astitva 70072 21076

Roles and Responsibilities The assistant property manager is a management position for a hostel property being run under the Zostel brand ( www.zostel.com ), India's first and the largest chain of backpackers' hostels or for our Own brand resort property (www.avadale.in). The position entails complete responsibility for operations & management of the resort. He / she will report to the Property manager and would be responsible for below listed actionable: Operations Management (front office, vendor management, inventory management, reporting / audit) Guest Interactions (responding to guest queries, call handling, review elicitation) Staff Management (overseeing the work of the Housekeeping & F&B staff) 4. Property Improvement (overseeing any property improvement projects) Desired Candidate Profile Fresher with Age limit: 21 to 24 only Good communication skills, should be able to communicate in English Presentable personality in order to interact with guests Ability to handle team staff of about 3-6 people Basic computer / internet literacy (use hotel management software, upload docs etc) Previous experience in resort / property management is not mandatory Keen to commit to at least a 2-3 year time frame for the role Perks and Benefits Salary: Avg. in Hand Salary ~ INR 25,000 Perks a) Accommodation - shared accommodation in a 2 BHK Apartment b) Food - All Meals Included (breakfast, lunch, dinner) Leave: Annual Leave - 30 Days (to be taken in maximum of 2 blocks) Weekly Leave - 1 Day per Week (non weekend) Sick Leave - 12

Roles and Responsibilities The Property manager is a management position for our Own brand resort property (www.avadale.in). The position entails complete responsibility for operations & management of the resort. He / she will report to the Property manager and would be responsible for below listed actionable: Operations Management (front office, vendor management, inventory management, reporting / audit) Guest Interactions (responding to guest queries, call handling, review elicitation) Staff Management (overseeing the work of the Housekeeping & F&B staff) 4. Property Improvement (overseeing any property improvement projects) Desired Candidate Profile Age limit: 23 yrs to 28 yrs only Good communication skills, should be able to communicate in English Presentable personality in order to interact with guests Ability to handle team staff of about 6-15 people Basic computer / internet literacy (use hotel management software, upload docs etc) Previous experience in resort / property management is not mandatory Keen to commit to at least a 2-3 year time frame for the role Perks and Benefits Salary: Avg. Total Salary in Hand ~ INR 35,000/month Perks a) Accommodation - Private room b) Food - All Meals Included (breakfast, lunch, dinner) Leave: Annual Leave - 30 Days (to be taken in maximum of 2 blocks) Weekly Leave - 1 Day per Week (non weekend) Sick Leave - 12 Days

Responsibilities: * Manage front desk operations * Provide exceptional guest service * Handle incoming calls & messages * Maintain high standards of hospitality * Greet guests with warmth Food allowance Annual bonus

Description We are seeking a highly motivated and experienced General Manager for our 3-star hotel located near Bangalore International Airport. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a proven track record of driving operational excellence. Responsibilities Oversee daily operations of the hotel, ensuring guest satisfaction and high service standards. Manage and train hotel staff, fostering a positive team environment. Develop and implement marketing strategies to increase hotel occupancy and revenue. Monitor financial performance and develop budgets to ensure profitability. Maintain hotel facilities and ensure compliance with health and safety regulations. Build strong relationships with guests and address any complaints or issues promptly. Coordinate with vendors and suppliers to ensure timely delivery of services and products. Skills and Qualifications MBA degree or Degree in Hospitality Management or related field. 10-12 years of experience in hotel management, preferably in a 3-star or higher establishment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in hotel management software and Microsoft Office Suite. Strong financial acumen and experience with budgeting and financial reporting. Ability to work flexible hours, including weekends and holidays. Customer-focused with a passion for providing exceptional service.

Taking care of daily front office operations, Guest review management, coordination with other departments for smooth operation, team handling, Guest relations. Required Candidate profile IDS experience can be additional benefit Perks and benefits Flexible work timings, friendly atmosphere

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Rishabh - 9220264109 Mausam - 7302543769 Ankit - 93191 11816 Manmeet -8287249724 Shabi - 8299436478

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Rishabh - 9220264109 Mausam - 7302543769 Ankit - 93191 11816 Manmeet -8287249724 Shabi - 8299436478

Store Management Shift Management Overall operations of the Stores Locations - All Bengaluru Regards Preeti - 9958488601 Sampanya - 7295008168 Rakhi - 6396208986

Roles and Responsibilities Manage front desk operations, ensuring a smooth flow of communication between departments. Handle guest relations by providing exceptional customer service, resolving issues promptly, and maintaining confidentiality when necessary. Coordinate office activities such as scheduling appointments, managing calendars, and responding to emails efficiently. Maintain accurate records of incoming calls, messages, and correspondence using computer software or manual systems. Provide administrative support to the team members as needed. Desired Candidate Profile 4-9 years of experience in receptionist activities or related field (front desk management). Strong communication skills with excellent verbal and written abilities. Proficiency in computer operating systems (MS Office) with knowledge of telephone operating systems. Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Designation: Community Executive Key Roles & Responsibilities : • Be the first level SPOC for customer level queries. • Manage reception during business hours. • Illustrate Smartworks' core values and strive to achieve our mission. • Support the Account Management team to achieve the following: • Create a welcoming and collaborative environment for our members through events and building relationships between members. • Ensure that your building is fully operational, and processes are running smoothly. • Assist with move-ins and move-outs; prepare and distribute member welcome packets. • Take direction from the Account Manager to support the Team as necessary. • Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails. Skills & Qualification Required: • 0-2 years of work Experience in Hotel/coworking industry • Hospitality or other related degrees. • Thrive in a fast-paced environment while maintaining excellent attention to detail. • Strong communication, organization and project management skills

Designation: Community Executive Key Roles & Responsibilities : • Be the first level SPOC for customer level queries. • Manage reception during business hours. • Illustrate Smartworks' core values and strive to achieve our mission. • Support the Account Management team to achieve the following: • Create a welcoming and collaborative environment for our members through events and building relationships between members. • Ensure that your building is fully operational, and processes are running smoothly. • Assist with move-ins and move-outs; prepare and distribute member welcome packets. • Take direction from the Account Manager to support the Team as necessary. • Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails. Skills & Qualification Required: • 0-2 years of work Experience in Hotel/coworking industry • Hospitality or other related degrees. • Thrive in a fast-paced environment while maintaining excellent attention to detail. • Strong communication, organization and project management skills

Key Responsibilities: 1. Front Office Management: Greet and welcome clients, visitors, and vendors in a courteous and professional manner. Manage the front desk and maintain a neat, organized reception area. Answer incoming calls, take messages, and redirect them as needed. Maintain the visitors register and issue visitor passes as per protocol. Manage appointment schedules and inform relevant staff of client meetings. 2. Client Handling & Feedback: Warmly greet clients during office visits and offer assistance. Provide basic information about the companys services and direct inquiries to appropriate departments. Regularly follow up with clients for feedback on service quality and satisfaction. Document and share client feedback with the operations/management team for improvement. Build positive relationships with clients through courteous interaction. 3. Administrative Support: Handle day-to-day administrative tasks such as filing, scanning, photocopying, and maintaining office records. Maintain and update employee attendance logs and coordinate with the HR department. Track and manage inventory of office and pantry supplies. Assist in preparing reports, letters, and official documentation. Support internal communications and distribution of circulars, notices, etc. Coordinate courier/dispatch of official documents. 4. Coordination Tasks: Coordinate with field staff and security supervisors for routine updates and support. Schedule and confirm meetings for internal departments and client discussions. Assist in organizing company events, training sessions, or audits as needed. 5. Compliance & Confidentiality: Ensure client and employee data confidentiality is maintained at all times. Follow all company protocols, safety guidelines, and standard operating procedures. Key Skills Required: Excellent communication and interpersonal skills Strong customer service orientation Good organizational and multitasking abilities Proficiency in MS Office (Word, Excel, Outlook) Ability to handle sensitive information with discretion Fluency in English, Hindi, and regional language (as needed)

Answering phone calls and transferring to the concerned departments Greeting visitors and guiding them for their meetings Keeping records of the documents and maintaining the data Maintain discipline in all guest areas and demonstrate ethical behavior Maintain complete knowledge about company procedures, policies, Rules & Regulations Demonstrates urgency in response and handling of customer problems and complaints Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas. To take a round of the entire site to check if there is any admin related flaws & ensure to inform the concerned department Take morning briefing before the operations start with the security team , valet & F&B team to discuss daily appointments Increase level of food & service quality and enhance overall ambience of customer experiences Preferred candidate profile Decent communication skills & presentability 2-4 years of experience with hotels. Contact Details Siddharth City Mart Supermarket Corporation +91-9211866883 https://citymartfranchisee.com https://citymartsupermarket.com Email: info@citymartfranchisee.com Add:- Plot No. 463, 3rd Floor, Wox Tower, Udyog Vihar, Phase 5, Gurugram, Haryana,122016

10hrs per + accommodation