Front Office - Guest Service Associate

We are looking for a highly skilled and experienced Front Office - Guest Service Associate to join our team at the Marriott Hotel. The ideal candidate will have 1-3 years of experience in guest service, preferably in the hospitality industry.

• Manage front office operations, ensuring seamless guest check-in and check-out processes.
• Provide exceptional customer service, responding promptly to guests' queries and resolving issues efficiently.
• Coordinate with other departments to ensure smooth room preparation and issue resolution.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the front office team to achieve high service quality standards.

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Strong problem-solving and analytical skills are needed to resolve complex guest complaints.
• Ability to work well under pressure, managing multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in using computer systems and software applications relevant to front office operations.
• Strong knowledge of hotel operations, including front desk procedures and protocols.
• Ability to maintain confidentiality and handle sensitive information with discretion.