Guest Relations Executive

Company Description

Established in 2012, Pass Code Hospitality is a boutique hospitality firm and a leading innovator in India’s food and beverage industry. Based in New Delhi, the company owns and operates six unique dining and bar experiences, including PCO, ATM, Ping's Cafe Orient, SAZ, Jamun and Mister Merchant's. Pass Code Hospitality is dedicated to creating original concepts that meet diverse dining needs and offer unmatched culinary and hospitality experiences. The company emphasizes delivering high-quality products and personalized services to ensure lasting customer satisfaction and loyalty. Pass Code Hospitality extends its expertise to events, catering, and bespoke services, supported by a philosophy of going above and beyond guest expectations.

Role Description

This is a full-time, on-site role for a Guest Relations Executive. The Guest Relations Executive will be responsible for welcoming and managing guest experiences, handling inquiries, maintaining high standards of customer service, and performing front-office and guests data management duties. The role also entails addressing guest needs, facilitating preferences, and supporting sales efforts to ensure exceptional experiences and satisfaction for every guest. The candidate will act as a pivotal point of communication between the guests and the company.

Qualifications

• Proficiency in Guest Relations and Customer Service, ensuring a welcoming and personalized experience for all guests.
• Strong Communication skills to effectively interact with a diverse range of guests and resolve any concerns or requests.
• Experience in Sales and the ability to promote services, generate opportunities, and build lasting client relationships.
• Competence in handling Receptionist Duties, including managing reservations, answering queries, and maintaining records.
• Ability to work efficiently in a fast-paced, on-site environment while delivering consistent and high-quality service.
• Previous experience in hospitality or customer-facing roles is highly advantageous.

Salary

• CTC 480,000 per annum
• Joining immediately