Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurugram
>
IHG Hotels & Resorts
>
Guest Relations Executive

Guest Relations Executive

IHG Hotels & Resorts

2 - 4 years

4 - 6 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Housekeeping Training Loop Front office Guest service Customer service Customer complaints Room Guest Relation Executive Guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

Keeping close contact with guests for feedback, complaints and compliments - and following it up

Managing, recording and resolving guest or customer complaints promptly

Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

Excellent verbal and written communication skills

Ability to deal with difficult interactions and work under pressure

Managerial experience working in a customer service function

Flexibility to respond to a variety of different work situations

A passion for delivering an exceptional level of guest service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you ll become part of our ever-growing global family.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

Keeping close contact with guests for feedback, complaints and compliments - and following it up

Managing, recording and resolving guest or customer complaints promptly

Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

Excellent verbal and written communication skills

Ability to deal with difficult interactions and work under pressure

Managerial experience working in a customer service function

Flexibility to respond to a variety of different work situations

A passion for delivering an exceptional level of guest service

What you can expect from us:

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you ll become part of our ever-growing global family.

More Jobs at IHG Hotels & Resorts

Sales Executive

Mumbai

5 - 10 yrs

INR 3 - 4 Lacs

Asst Manager- Sales

Mumbai

4 - 9 yrs

INR 6 - 11 Lacs

Assistant Manager_ Deployment Billing

Gurgaon, Haryana, India

5 - 8 yrs

Salary: Not disclosed

Food & Beverage Manager

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

4 - 9 yrs

INR 15 - 16 Lacs

Duty Manager - HIEX Bangalore Whitefield

Bengaluru

2 - 7 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IHG Hotels & Resorts

Hospitality

Buckinghamshire

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Guest Relations Executive