Guest Relation Manager

As the Property Manager on Duty, you will oversee all property operations to ensure the highest levels of hospitality and service are provided. You will represent property management in resolving any guest-related situations and manage the flow of questions while directing guests within the lobby. Additionally, you will serve as the Guest Relations Manager and handle the tracking of service issues. You will lead guest services teams by utilizing interpersonal and communication skills to encourage and influence team members. Your role will involve supervising and managing employees, celebrating successes, and establishing open and collaborative relationships within the team. You will also be responsible for maintaining guest services and front desk goals by developing specific plans, handling complaints, and maintaining strong working relationships with all departments. Ensuring exceptional customer service will be a key aspect of your role, as you provide services that go above and beyond for customer satisfaction and retention. You will manage day-to-day operations to meet customer expectations, respond to and handle guest problems and complaints, and empower employees to deliver excellent customer service. Implementing projects and policies, conducting human resource activities, and handling additional responsibilities such as providing information to supervisors and maintaining high visibility in public areas during peak times are also part of this role. You will be an integral part of the Sheraton family, contributing to a global community that values diversity and inclusivity. Join us on our mission to be The World's Gathering Place, where you can do your best work, belong to an amazing global team, and become the best version of yourself.,