Guest Relation Manager

Key Responsibilities

• Guest Experience
• Welcome guests warmly and ensure a smooth check-in/check-out process
• Anticipate guest needs and provide tailored solutions
• Handle guest complaints and resolve issues promptly and professionally
• Communication & Coordination
• Liaise between guests and internal departments to ensure seamless service
• Maintain accurate guest records and preferences
• Coordinate VIP arrivals, special requests, and personalized services
• Service Excellence
• Monitor service quality and implement improvements
• Conduct regular feedback collection and analysis
• Train staff on guest interaction protocols and service standards
• Brand Representation
• Uphold the brand’s image and values in all guest interactions
• Promote loyalty programs, events, and services
• Ensure the lobby and guest areas reflect brand aesthetics and cleanliness

Excellent verbal and written skills in English (and local language)

Personality

Warm, approachable, and solution-oriented

• High emotional intelligence and cultural sensitivity
• Ability to remain calm under pressure
• Strong organizational and multitasking skills
• Passion for hospitality and customer delight

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Speak with the employer
+91 8129393916