Guest Relation Manager

As part of this role, you will be responsible for ensuring a positive Guest Experience by warmly welcoming guests, facilitating a smooth check-in/check-out process, and addressing any guest needs or concerns promptly and professionally. You will also act as a liaison between guests and internal departments to ensure seamless service delivery, maintain accurate guest records, and coordinate VIP arrivals and personalized services. Additionally, you will play a key role in monitoring service quality, conducting feedback analysis, and implementing improvements to enhance the overall guest experience. By upholding the brand's image and values in all guest interactions, promoting loyalty programs and services, and ensuring that the lobby and guest areas reflect the brand's aesthetics and cleanliness, you will contribute to the Brand Representation. The ideal candidate for this position should possess excellent verbal and written communication skills in English (and local language), be warm, approachable, and solution-oriented, exhibit high emotional intelligence and cultural sensitivity, have the ability to remain calm under pressure, and demonstrate strong organizational and multitasking abilities. A passion for hospitality and customer delight is essential for success in this role. This is a Full-time, Permanent position with benefits including cell phone reimbursement, provided food, health insurance, paid sick time, and Provident Fund. The work location is in person. If you are interested in this opportunity, please contact the employer at +91 8129393916.,