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Stops Hospitality
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Guest Relation Executive

Guest Relation Executive

Stops Hospitality

0 - 2 years

2 Lacs

madikeri

Posted:1 day ago| Platform:

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Skills Required

procurement hospitality administration provident fund hotel management esic customer service property management operations guest relation executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Guest Relations Executive

Location: Coorg

About Role -

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand
As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in South and West India, fostering a welcoming and vibrant atmosphere for all visitors

Roles and Responsibilities -

Guest Services : Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay

Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation

Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary

Administrative Support: Maintain and organize files, records, and documents, updating them as needed
Create and manage spreadsheets for reporting and operational needs

Property Management Support:

Conduct inventory checks and maintain records

Assist in the procurement of monthly supplies

Step in as the property in-charge during the absence of the property manager

Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction

Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks

Cross-Location Travel: Be willing to travel to other properties in South and West India when required

Qualifications / Knowledge / Experience

A minimum of 6 months of industrial training or relevant experience in hospitality

A pleasant personality and excellent verbal and written communication skills

Final-year student or graduate from a Hotel Management program is preferred

Flexibility and enthusiasm for traveling across South and West India

What We Offer

Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC

Performance Incentives: Performance-linked incentives of up to 35% of the gross salary

Additional Perks: Complimentary accommodation and meals provided by the company

The opportunity to work at multiple PAN India locations with a focus on South and West regions

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity
Be part of our team and help us continue to provide unique and unforgettable experiences for our guests

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Guest Relation Executive