guest relation executive

3 - 6 years

3 - 4 Lacs

Posted:5 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

The Guest Relation Executive - HOTEL EXPERIENCE, is responsible for ensuring a positive and memorable experience for all guests. This role involves managing guest inquiries, resolving complaints, and providing information about the hotel and its services. The ideal candidate will have a passion for customer service and a commitment to maintaining high standards of hospitality.

Responsibilities

  • Serve as the primary point of contact for guests, addressing their inquiries and concerns promptly and professionally.
  • Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
  • Resolve guest complaints and issues effectively, maintaining a high level of customer satisfaction.
  • Assist in coordinating special requests and arrangements for guests, such as transportation, dining reservations, and event planning.
  • Monitor guest feedback and reviews to identify areas for improvement in service delivery.

Skills and Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 3-6 years of experience in guest relations or customer service in a hospitality setting.
  • Strong communication and interpersonal skills, with the ability to build rapport with guests.
  • Proficiency in using hotel management software and Microsoft Office Suite.
  • Excellent problem-solving skills and the ability to handle stressful situations with a calm demeanor.
  • Fluency in English and knowledge of additional languages is a plus.

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