Guest interaction: Warmly greet and seat all F&B guests according to resort standards. Present menus and take orders accurately, offering knowledgeable recommendations on cuisine and beverage selections . Ensure friendly, attentive service throughout the guest’s visit. Order management and service: Deliver food and beverages in a timely, efficient manner to meet guests’ expectations . Serve courses and drinks using correct service techniques and presentation. Check back with guests to ensure satisfaction at each stage of the meal. Dining area maintenance: Maintain a clean, organized dining environment at all times. This includes setting up tables before guests arrive and bussing/cleaning tables promptly after use . Restock service stations, replenishing condiments, napkins and drink supplies as needed. Assist with opening and closing duties (e.g. side work, restocking, closing checklists) to support the tea. Guest requests and problem resolution: Respond promptly and courteously to guest inquiries, requests or complaints. Resolve issues efficiently or escalate to management as appropriate, always aiming to turn any negative experience into a positive one (consistent with the goal to “exceed guests’ expectations with quality and friendly service” Team coordination: Work closely with kitchen and bar staff to ensure smooth service flow Standards compliance: Follow all resort and departmental policies, including food handling, sanitation and safety procedures . Adhere to dress code and personal grooming standards. Demonstrate professionalism and pride in the resort brand at all times. Required Qualifications and Experience: Education: High school diploma or equivalent required . A diploma or degree in hospitality, tourism or culinary arts is a plus. Experience: Previous experience in a food & beverage or hospitality role is strongly preferred . Experience in fine-dining, bars, cafes or resorts is advantageous. . Training in responsible alcohol service or bar service is a plus. Customer service orientation: Proven ability to interact pleasantly with guests, demonstrating a genuine hospitality attitude. A background in any guest-facing role (hotel, restaurant, cruise line, etc.) is beneficial. Share your resume at 9257032376 or hr@surpurabagh.com Show more Show less
Role Description This is a full-time on-site role located in Jodhpur for a Guest Relation Executive. The Guest Relation Executive will be responsible for managing guest interactions, ensuring guest satisfaction, and addressing any issues or concerns guests may have. Daily tasks include greeting and assisting guests upon arrival, providing information about the facilities, coordinating with other departments to meet guest needs, and handling any inquiries or complaints in a professional manner. The role also involves performing receptionist duties and supporting sales activities by promoting various services and amenities offered by Surpura Bagh. Qualifications Guest Relations and Customer Service skills Strong Communication and Interpersonal skills Receptionist Duties and Administrative skills Experience in Sales and Upselling services Ability to multitask and handle stressful situations calmly Proficiency in using various office and hotel management software High School Diploma or equivalent; a degree in Hospitality Management or a related field is a plus Previous experience in a similar role in the hospitality industry preferred Show more Show less
Role Description: This is a full-time on-site role for a Room Attendant at Surpura Bagh located in Jodhpur. The Room Attendant will be responsible for laundry, cleaning rooms, ensuring effective communication, providing excellent customer service, and maintaining housekeeping standards. Qualifications: Housekeeping skills Effective Communication and Customer Service skills Ability to clean rooms efficiently Experience in hospitality or housekeeping roles is a plus Attention to detail and time management skills High school diploma or equivalent Share your Resume at 9257032376 OR hr@surpurabagh.com
Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Reservations Assistant, located in Jodhpur. The Reservations Assistant will be responsible for handling reservations and related tasks. Key duties include managing booking inquiries, processing and updating reservations, and ensuring that all guest requirements and preferences are met. The role involves regular communication with customers, providing customer service, and assisting with sales to enhance the guest experience. Qualifications Experience with Reservations and Reserves management Strong Communication and Customer Service skills Capability in Sales to support guest engagement and satisfaction Excellent organizational and multitasking abilities Proficiency in using reservation software and systems Ability to handle customer inquiries effectively and efficiently Experience in the hospitality industry is must High school diploma or equivalent; further education in hospitality or a related field is beneficial Share your resume at hr@surpurabagh.com or 9257032376
This is a full-time on-site role located in Jodhpur for a Guest Relation Executive. As a Guest Relation Executive, your primary responsibility will be managing guest interactions to ensure their satisfaction and address any concerns they may have. Your daily tasks will involve greeting and assisting guests upon arrival, providing detailed information about the facilities, and collaborating with other departments to fulfill guest needs efficiently. Additionally, you will be responsible for handling inquiries or complaints in a professional manner, aiming to enhance the overall guest experience. In this role, you will also perform receptionist duties and support sales activities by promoting various services and amenities offered by Surpura Bagh. Your ability to engage guests effectively, communicate clearly, and showcase the value of our services will be crucial in driving customer satisfaction and loyalty. To excel in this position, you should possess strong Guest Relations and Customer Service skills, along with excellent Communication and Interpersonal abilities. Proficiency in Receptionist Duties and Administrative tasks is essential, as is experience in Sales and Upselling services. The role requires you to multitask efficiently, remain composed in stressful situations, and leverage various office and hotel management software to streamline operations. Ideally, you should hold a High School Diploma or equivalent qualification, while a degree in Hospitality Management or a related field would be advantageous. Previous experience in a similar role within the hospitality industry is preferred, demonstrating your familiarity with guest service standards and practices.,
As a member of our food and beverage team at Surpura Bagh, you will be responsible for ensuring a positive and memorable dining experience for our guests. Your main responsibilities will include: Guest Interaction: - Warmly greet and seat all F&B guests according to resort standards. - Present menus and take orders accurately, offering knowledgeable recommendations on cuisine and beverage selections. - Ensure friendly, attentive service throughout the guest's visit. Order Management and Service: - Deliver food and beverages in a timely, efficient manner to meet guest's expectations. - Serve courses and drinks using correct service techniques and presentation. - Check back with guests to ensure satisfaction at each stage of the meal. Dining Area Maintenance: - Maintain a clean, organized dining environment at all times. - Set up tables before guests arrive and bus/clean tables promptly after use. - Restock service stations, replenishing condiments, napkins, and drink supplies as needed. - Assist with opening and closing duties to support the team. Guest Requests and Problem Resolution: - Respond promptly and courteously to guest inquiries, requests, or complaints. - Resolve issues efficiently or escalate to management as appropriate, aiming to exceed guest expectations with quality and friendly service. Team Coordination: - Work closely with kitchen and bar staff to ensure smooth service flow. Standards Compliance: - Follow all resort and departmental policies, including food handling, sanitation, and safety procedures. - Adhere to dress code and personal grooming standards. - Demonstrate professionalism and pride in the resort brand at all times. Required Qualifications and Experience: - Education: High school diploma or equivalent required. A diploma or degree in hospitality, tourism, or culinary arts is a plus. - Experience: Previous experience in a food & beverage or hospitality role is strongly preferred. Experience in fine-dining, bars, cafes, or resorts is advantageous. Training in responsible alcohol service or bar service is a plus. - Customer Service Orientation: Proven ability to interact pleasantly with guests, demonstrating a genuine hospitality attitude. A background in any guest-facing role (hotel, restaurant, cruise line, etc.) is beneficial. To apply for this position, please share your resume at 9257032376 or hr@surpurabagh.com. We look forward to welcoming you to our team and providing exceptional service to our guests.,
As a Guest Relation Associate at Surpura Bagh in Jodhpur, you will be responsible for providing exceptional guest services, addressing guest inquiries, managing reservations, and ensuring effective communication with all guests. Your role will play a crucial part in creating a welcoming and comfortable experience for our guests. To excel in this role, you must possess strong Guest Services and Customer Service skills to cater to the needs of our guests effectively. Experience in handling reservations is essential, along with excellent communication skills to interact with guests in a professional and courteous manner. Your strong interpersonal skills will be valuable in building rapport with guests and colleagues alike. As a problem-solver, you will be required to tackle any challenges that may arise during your interactions with guests. The ability to work collaboratively in a team environment is key to ensure smooth operations and provide seamless guest services. Prior experience in the hospitality industry would be advantageous, although not mandatory. A high school diploma or equivalent qualification is required to qualify for this full-time on-site role. If you are passionate about delivering exceptional guest experiences and possess the skills mentioned above, we welcome you to join our team at Surpura Bagh as a Guest Relation Associate.,