Guest Relation Executive

Job Description

Job Title: Guest Relation Executive (GRE) Reports to: Front Office Manager/Guest Services Manager Location: Peninsula Redpine Hotel, [Location] Job Summary: We are seeking a highly skilled and customer-focused Guest Relation Executive to join our team at Peninsula Redpine Hotel. The successful candidate will be responsible for ensuring exceptional guest experiences, building strong relationships with our guests, and providing personalized service to exceed their expectations. Key Responsibilities: 1. Guest Interaction: Greet and welcome guests, anticipate their needs, and provide personalized service to ensure a memorable stay. 2. Guest Services: Coordinate with various departments to resolve guest issues, respond to guest requests, and provide information about hotel services and local attractions. 3. Relationship Building: Build strong relationships with guests, encourage loyalty, and promote the hotel's brand. 4. Feedback Collection: Collect feedback from guests, identify areas for improvement, and suggest enhancements to improve guest satisfaction. 5. Collaboration: Work closely with front office, housekeeping, and other departments to ensure seamless guest experiences. 6. Communication: Maintain effective communication with guests, colleagues, and management to ensure guest satisfaction and resolve issues promptly. Requirements: 1. Education: Bachelor's degree in Hospitality, Hotel Management, or a related field. 2. Experience: Minimum 1-2 years of experience in a similar role, preferably in a luxury hotel (Fresher can Apply). 3. Skills: - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution skills - Ability to work in a fast-paced environment - Proficiency in hotel management systems (PMS) and CRM software 4. Language: Fluency in English (additional languages an advantage) What We Offer: 1. Competitive salary and benefits package 2. Opportunities for professional growth and development 3. Collaborative and dynamic work environment 4. Access to training and development programs If you're passionate about delivering exceptional guest experiences and building strong relationships, we'd love to hear from you! Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Leave encashment Provident Fund Work Location: In person Speak with the employer +91 9699765691