F&B Captain

Job Description

Job Title: F&B Captain Location: Peninsula Redpine Hotel, Andheri East, Mumbai Department: Food & Beverage Reports To: F&B Manager / Outlet Manager Position Summary: As an F&B Captain at Peninsula Redpine Hotel, you will be responsible for supervising the service team, ensuring smooth operations of the restaurant or bar outlet, and delivering outstanding guest service. You will lead by example, maintain high service standards, and assist in training and managing the F&B team. Key Responsibilities: Supervise day-to-day F&B service operations in the assigned outlet. Allocate tasks and brief stewards before each shift. Ensure guests are greeted, seated, and served in a professional and timely manner. Handle guest complaints and feedback effectively and escalate when necessary. Maintain hygiene, cleanliness, and ambience of the outlet at all times. Coordinate with the kitchen and bar to ensure timely order delivery. Upsell menu items and promote ongoing offers to enhance revenue. Maintain inventory and requisition of service equipment, cutlery, and glassware. Assist in training new stewards and support staff. Ensure billing accuracy and support closing procedures. Skills & Competencies: Strong leadership and team management skills Excellent communication and guest handling abilities Sound knowledge of food, beverages, and service etiquette Ability to multitask and manage time effectively Proficient in POS systems and order handling Qualifications & Experience: Diploma or Degree in Hotel Management or F&B Service Minimum 2–4 years of experience in F&B operations; at least 1 year as Captain or Supervisor Fluent in English and Hindi; additional regional languages are a plus Familiar with bar, restaurant, and banquet service Work Environment: Rotational shifts including weekends and holidays Physically active role with standing/walking for extended hours Guest-facing, fast-paced work setting Be a part of the Peninsula Redpine Team , where hospitality meets excellence, and every guest interaction is an opportunity to lead with service and care. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Provident Fund Work Location: In person