F&B Captain

Role Overview: As an F&B Captain, your main responsibility will be to supervise and coordinate the daily operations of the restaurant or dining outlet. It will be crucial for you to ensure excellent guest service, maintain high standards of food and beverage quality, and support the service team in delivering a smooth and efficient dining experience. Key Responsibilities: - Greet guests, assist with seating, and ensure exceptional service throughout their dining experience. - Handle guest inquiries, complaints, and special requests promptly and professionally. - Maintain strong product knowledge of menus, ingredients, wines, and promotions. - Lead, guide, and motivate waitstaff, runners, and stewards during service. - Conduct pre-shift briefings to communicate daily specials, reservations, and service standards. - Oversee table assignments, station setup, and overall flow of service. - Ensure all tables are properly set, clean, and presentable according to service standards. - Coordinate the timing of courses between kitchen and service teams. - Monitor order accuracy, food presentation, and beverage preparation. - Assist in training new staff on service procedures, POS operations, and guest interaction. - Conduct refresher training to maintain consistency and high standards. - Promote upselling of beverages, desserts, and premium items. - Assist in managing reservations, seating plans, and guest flow to optimize revenue. - Ensure hygiene, sanitation, and safety standards are followed at all times. - Comply with local regulations for food safety and liquor service. - Assist with inventory, stock rotation, and requisitions of supplies. - Review POS checks for accuracy and support end-of-shift reports. Qualifications: - Previous experience in F&B service, preferably in a supervisory or captain role. - Strong communication and interpersonal skills. - Ability to lead a team and remain calm during busy operations. - Knowledge of POS systems and basic administrative tasks. - Certification in food safety or beverage service is an advantage. Additional Details: The job type for this position is Full-time, Permanent. The benefits include food provided, health insurance, and Provident Fund. The work location is in person.,