Guest Relation Executive

Position Title: Guest Relations Executive
Location: Hyderabad
Reports To: Spa Manager / Operations Manager

Key Responsibilities:

• Guest Interaction:
• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Assist guests with inquiries about spa services, treatments, and products.
• Provide guests with detailed information about the spa's facilities, policies, and offerings.
• Customer Service:
• Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction.
• Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience.
• Maintain a calm and friendly demeanor even in high-pressure situations.
• Booking & Reservations:
• Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling.
• Assist guests in selecting appropriate services based on their preferences and needs.
• Process payments and handle guest transactions in accordance with company protocols.
• Guest Experience Enhancement:
• Ensure the spa environment is welcoming, clean, and organized at all times.
• Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages).
• Offer personalized recommendations to guests based on their preferences and past visits.
• Administrative Tasks:
• Maintain accurate guest records, including preferences and past treatments.
• Assist with marketing or promotional activities to attract new guests.
• Ensure all front desk operations are carried out smoothly and in compliance with company standards.
• Collaboration:
• Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience.
• Assist with training new staff members on guest relations procedures.
• Upselling & Retail:
• Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered.
• Actively contribute to the spa's revenue targets by suggesting add-on services and packages.

Key Skills & Qualifications:

• Strong interpersonal and communication skills.
• Customer-focused with a passion for providing an outstanding guest experience.
• Ability to multitask and handle different tasks simultaneously.
• Experience in the hospitality, wellness, or spa industry is a plus.
• Knowledge of spa services and wellness treatments preferred.
• Basic computer and reservation system proficiency.

Personal Traits:

• Friendly, professional, and approachable.
• Detail-oriented and organized.
• Calm under pressure with the ability to think quickly on your feet.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Paid sick time

Work Location: In person