Guest Experience Supervisor-AYS

We are looking for a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott International, Inc. The ideal candidate will have 3-5 years of experience in the hospitality industry.

• Supervise and coordinate guest-facing staff to ensure exceptional customer service.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Manage and resolve guest complaints professionally and courteously.
• Collaborate with other departments to ensure seamless operations and high-quality services.
• Analyze guest feedback and suggest improvements to hotel policies and procedures.
• Train and mentor staff members on best practices and company standards.

• Proven experience in guest experience supervision or a related field.
• Strong knowledge of hospitality industry trends and best practices.
• Excellent communication, problem-solving, and leadership skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Familiarity with hotel management systems and software applications.
• Strong analytical and decision-making skills with attention to detail.