Guest Experience Expert - Team Leader (Front Office)

3 - 8 years

8 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a skilled professional with 28 years of experience to lead our front office team as a Guest Experience Expert. The ideal candidate will have a strong background in hospitality and excellent leadership skills.

Roles and Responsibility
  • Lead the front office team to ensure exceptional guest experiences.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Manage front desk operations, including handling complaints and resolving issues.
  • Collaborate with other departments to ensure seamless service delivery.
  • Analyze feedback and implement changes to improve guest experience.
  • Train and mentor team members to provide excellent customer service.
Job Requirements
  • Minimum 28 years of experience in hospitality or a related field.
  • Proven track record of leading teams and improving guest satisfaction.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong knowledge of front office operations and procedures.
  • Any graduate degree from a recognized institution.

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