GSOC Operator – Physical Security

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.

FLUTTER ENTERTAINMENT INDIA

Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 780+ employees working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.

OVERVIEW OF THE ROLE

This position is directly accountable for the effective and efficient running of the Global Security Operations Centre (GSOC). The role encompasses analysing, monitoring, and responding to alerts raised by various systems that impact the safety and security of Flutter Entertainment assets, operations & employees as part of an ongoing security monitoring service.

• 24/7 monitoring of significant global events via a selection of closed and open-source information feeds
• Respond to physical security events affecting or threatening Flutter Entertainments physical infrastructure, employees, operations, and assets globally

KEY RESPONSIBILITES

• Day-to-day operations of the Global Security Operations Centre
• Serve as the hub for monitoring, analysing and interpretation of risks and threats that may affect Flutter Entertainment
• Responding to and investigating alerts raised on various security systems.
• Support in the completion of International travel threat analysis for Flutter Entertainment employees travelling abroad
• Early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
• Ensure procedures and protocols are followed that enable the timely and effective response to incidents
• Management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

• Have a minimum of two (2) years’ experience working in a Security Operations Centre, Security Communications Centre, Security/Alarm monitoring centre or other closely related operation
• Have a proven record of accomplishment in customer service
• Possess excellent verbal and written English communication skills
• Can prioritise workload based on urgency and communicate to a range of audiences including to executive management
• Have demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
• Be able to work independently and be confident in decision-making within Flutter Entertainments defined processes, and during sudden, unanticipated, or unprecedented events or crises
• Demonstrate and deploy a sound understanding and application of technology and use a variety of technical platforms and systems in a conjoined way to deliver quick and accurate results

Desirable Skills

• Non-English language skills are desirable but not essential for the role
• Familiarity with social media platforms, social media intelligence and open-source intelligence tools and techniques would be highly beneficial
• Confident and articulate presenter able to concisely deliver key messages

BENEFITS WE OFFER

• Access to

  Learnerbly, Udemy

  , and a

  Self-Development Fund

  for upskilling.
• Career growth through

  Internal Mobility Programs

  .
• Comprehensive

  Health Insurance

  for you and dependents.

• Well-Being Fund

  and

  24/7 Assistance Program

  for holistic wellness.

• Hybrid Model

  : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.

• Free Meals, Cab Allowance

  , and a

  Home Office Setup

  Allowance.

• Employer PF Contribution

  , gratuity, Personal Accident & Life Insurance.

• Sharesave Plan

  to purchase discounted company shares.

• Volunteering Leave

  and

  Team Events

  to build connections.
• Recognition through the

  Kudos Platform

  and

  Referral Rewards

  .

WHY CHOOSE US

equal-opportunity employer