GSA - Front Office

We are looking for a highly skilled and experienced GSA - Front Office professional to join our team in the hospitality industry. The ideal candidate will have a strong background in front office operations and excellent customer service skills.

• Manage front office operations, including reception, concierge, and bell captain duties.
• Provide exceptional customer service to guests, responding to their queries and resolving issues professionally.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and improve overall performance.

• Proven experience in front office operations, preferably in a hotel or hospitality setting.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong knowledge of front office software and systems.
• Experience in leading teams and providing guidance to junior staff members.
• Strong attention to detail and ability to maintain accuracy in work.