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Group Manager - BPO Operations - UK Motor Insurance

Group Manager - BPO Operations - UK Motor Insurance

Vuram

15 - 18 years

8 - 12 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

BPO Motor insurance Insurance operations Claims Networking KPI Trend analysis Customer experience Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Seamless delivery on agreed Service Levels and contractual deliverables on key business metrics Maintaining positive relationships with customers Lead, Review and allocate performance targets Monitoring the Performance of the team daily and ensuring we met the set KPI and targets Review productivity / error trend analysis Decide and action implement steps Implement best practice compilation and sharing Drive process efficiencies and improvements with an intent to reduce indemnity spend and claims lifecycle and increase customer experience Strong leader with a high degree of Coaching and mentoring skills Customer centricity and interpersonal and networking skills Motivate the team to ensure team retention Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise Qualifications A bachelors degree is a mandate.15 years or more experience in UK Motor insurance operations.

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Group Manager - BPO Operations - UK Motor Insurance