Grievance Officer

Languages: Tamil, English, Hindi Mandatory

Responsibility

• Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction. Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.
• Communication: Act as the liaison between customers and the company, providing timely updates.
• Escalation Management: Handle escalated complaints, ensuring prompt and effective resolution.
• Compliance and Regulation: Ensure grievance processes adhere to legal and regulatory standards
• Reporting and Documentation: Maintain records and generate reports on complaint trends and resolutions.
• Continuous Improvement: Identify recurring issues and recommend process improvements.
• Customer Relationship Management: Build and maintain strong, positive customer relationships through empathy and professionalism.
• Stakeholder Communication: Facilitate communication between internal teams, regulatory agencies, and customers to ensure transparency and timely responses to complaints
• Location: Chennai Anna Salai
• Shift : Rotational Shift

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund