Godrej Interio: Customer Relationship Executive (Store) | Mumbai

KRA

1. Achieving Annual Business Objectives

2. Business Development

3. Improve Profitability

4. Operations Management

5. Hospitality Management

6. Organizational Imperatives

1.

• Achieve billed sales targets as per the defined business plan (DS).
• Drive consistent growth in revenue over the previous years performance.
• Ensure achievement of product group-wise business objectives and contribution targets.
• Regularly monitor sales dashboards and performance reports to track progress against objectives.

2.Business Development

• Identify and pursue new business opportunities to expand market presence within the assigned zone.
• Strengthen existing client relationships and ensure repeat business through superior service delivery.
• Support channel partners and dealers in business generation and conversion.
• Leverage digital tools such as the Product Configurator and Room Planner for enhanced customer engagement and lead conversion.
• Implement and monitor Lead Development Management (LDM) initiatives effectively.

3.Improve Profitability

• Monitor and improve product mix to optimize margins and profitability.
• Minimize display stock ageing and maintain healthy inventory levels.
• Contribute to working capital improvement through efficient collection follow-ups and order management. Support initiatives aimed at cost reduction and process efficiency without compromising customer satisfaction.

4.Operations Management

• Ensure smooth coordination between sales, supply chain, and service teams for seamless order execution.
• Track and report Key Performance Indicators (KPIs) for operational excellence.
• Maintain up-to-date records in CRM (Salesforce) to ensure accurate tracking of customer interactions and sales activities.
• Facilitate timely resolution of customer complaints and service requests to enhance overall experience.

5.Hospitality Management

• Ensure high standards of hospitality and customer service at experience centers and showrooms.
• Manage in-store displays and ensure alignment with brand guidelines.
• Assist customers with product selection through digital tools and in-person consultations.
• Enhance walk-in conversions and ensure a premium experience for every customer interaction.