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Teamware Solutions
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Customer Care Executive , Customer service

Customer Care Executive , Customer service

Teamware Solutions

1 - 5 years

|

1 - 5 Lacs

mumbai maharashtra india

Posted:3 days ago| Platform: Foundit logo

Apply

Skills Required

customer service inbound calling outbound calling call handling customer satisfaction telephone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities

Handle inbound and outbound calls in a professional and courteous manner.
Address customer queries, requests, and complaints promptly and accurately.
Meet performance targets such as call quality, average handling time, and customer satisfaction scores.
Follow communication scripts, process guidelines, and compliance requirements.
Document call interactions and update customer information as needed.
Collaborate with team members to achieve overall business and service goals.

Preferred Candidate Profile

Excellent verbal communication skills in English.
Strong listening skills with the ability to understand and resolve customer issues.
Good telephone etiquette and customer service mindset.
Ability to work in rotational shifts.
Positive attitude, patience, and willingness to learn.

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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