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GN - IC - MC Automotive- Warranty Management & Claims Consultant

GN - IC - MC Automotive- Warranty Management & Claims Consultant

Accenture

3 - 5 years

11 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

python data interpretation analytics tool sql r management consulting digital marketing ppc c++ project management adobe analytics data analysis adwords power bi affiliate marketing tableau java web analytics search engine marketing sem html seo

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
As a Consultant in Strategy & Consulting Automotive Warranty Management & Claims, you will work with leading automotive clients to transform their warranty value chain. You will support clients in leveraging data, analytics, and digital tools to optimize warranty operations, reduce claim costs, and improve customer experience. The role will require a mix of functional expertise, analytical skills, and technology awareness to solve complex business problems.
Key Responsibilities

Warranty Value Chain Analysis:Support clients in assessing their warranty processes end-to-end, from policy design to claim adjudication and supplier recovery.

Claims Analytics:Apply analytical methods to evaluate warranty claims data, identify trends, detect fraud, and recommend cost-optimization levers.

Tool Enablement:Work with industry-standard warranty management tools (e.g., SAP Warranty, Oracle Warranty, custom OEM platforms) to design, configure, or enhance client processes.

Benchmarking & Insights:Conduct research and develop insights on industry best practices in warranty management, including predictive analytics, AI/ML-based failure detection, and supplier negotiations.

Value Realization:Assist in building business cases for warranty cost reduction, supplier recovery improvements, and customer satisfaction gains.

Client Delivery:Support project teams in delivering strategy, process redesign, and implementation engagements for global automotive clients.

Collaboration:Work closely with cross-functional client teams (after-sales, service, finance, supply chain, and IT) to ensure integrated solutions.

Qualification
Basic
Qualifications

Bachelors degree in engineering or related fields, Masters optional

3-5 years of experience in consulting, analytics, or automotive industry roles

Preferred Skills & Experience

Understanding of the
automotive warranty value chain, policies, and claim lifecycle.

Familiarity with
warranty management tools (SAP Warranty, Oracle Warranty, proprietary OEM platforms).

Proficiency in
analytics tools (Excel, SQL, Power BI, Python/R preferred) & Knowledge of Advanced AI models

Knowledge of automotive after-sales, service operations, and supplier recovery processes.

Strong problem-solving, data interpretation, and communication skills.

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GN - IC - MC Automotive- Warranty Management & Claims Consultant