Position Title
Global Payroll Lead
Function/Group
Global Shared Services (GSS)
Location
Mumbai
Shift Timing
1.30 pm to 10.30 pm
Role Reports to
Head, Global HR Shared Services
Remote/Hybrid/in-Office
Hybrid
ABOUT GENERAL MILLS
We make food the world loves: 100 brands. In 100 countries. Across six continents.
With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H agen-Dazs, we ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com
General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in
We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
JOB OVERVIEW
Function Overview
Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.
For more details about General Mills please visit this Link
Purpose of the role
This role will have operational and managerial responsibility for the global payroll team, focusing on process and transaction delivery and driving operational excellence. It will lead service excellence and continuous improvement of payroll processes, providing feedback and suggestions for improvement in ServiceNow, G&Me, and the payroll vendor to the regional lead.
This role will also be responsible for payroll delivery across 15 countries in the EU and APAC regions, covering approximately 21,000 employees (excluding Brazil, France, and China). This will include managing time and attendance for 24 US plant wage employees.
Additionally, this role will lead global payroll governance, encompassing service deliverables, vendor management, the service excellence framework, technology adoption, and other related responsibilities.
KEY ACCOUNTABILITIES
Operational Management & Process Improvement:
- Oversee payroll processing across all geographies (US, Canada, Mexico, and international markets excluding Brazil, France, and China), ensuring adherence to SLAs, KPIs, and business value targets.
- Develop and implement a standardized payroll operating model, including intake processes.
- Manage both in-house and outsourced payroll processing models, defining and reviewing strategies for each.
- Strategize and implement a centralized, standardized, and automated in-house payroll model.
- Collaborate with the regional lead on all payroll activities and escalations.
- Partner with regional HR to incorporate employee feedback into payroll program and process design.
- Determine appropriate staffing and resources to manage daily operations, considering time zones and operating hours.
- Lead process improvements and automation initiatives, implementing a continuous improvement and service excellence framework.
- Drive ongoing payroll process harmonization across all countries.
- Collaborate with regional and local HR on change management, ensuring compliance with regional and local laws.
- Administer payroll input components (time & attendance, garnishments, etc.), ensuring data accuracy and timeliness.
- Act as a liaison between the US team lead, plant HR, technology team, and HRIS team.
- Lead global payroll governance, including service deliverables, vendor management, service excellence framework implementation, technology adoption, and ServiceNow utilization.
Team Management:
- Lead and develop a global payroll team, including team leads and payroll specialists.
- Foster team engagement and build team capabilities.
Process Harmonization & Support:
- Identify, recommend, and implement process improvements and standardization globally.
- Prioritize significant operational performance improvement projects.
- Ensure alignment with global, regional, and local processes.
- Establish processes with the global payroll vendor and local HR for pre-, during, and post-payroll activities.
- Align processes with country-specific finance and treasury teams.
- Assist in integrating local and global processes via the global payroll vendor.
- Assist in defining the payroll calendar and reports.
- Collaborate with US plant HR stakeholders on payroll processes, particularly regarding time and attendance.
MINIMUM QUALIFICATIONS
- Education Full time graduation from an accredited university
- Experience- 15-18 years
- People Management experience is must
