Global Delivery Centre Lead - IT Services

• This is a zero-to-one build, own the full technology capability globally
• You'll report directly to the Group CIO and sit on the global leadership team
  

About Our Client

• Build and run the Technology Centre of Excellence in Pune from scratch.
• Hire and scale teams across:
• Software development & maintenance (Microsoft stack, Java, proprietary apps).
• Azure cloud operations (infrastructure, automation, FinOps).
• Digital workplace & end-user computing.
• ITIL-based service management (ServiceNow).
• Define strategy, delivery model, and governance.
• Ensure quality delivery aligned to SLAs/KPIs.
• Act as a senior escalation point for global clients.
• Drive modernization (cloud-native, microservices, automation).
• Report directly to the Group CIO and join the global tech leadership team.

The Successful Applicant

• Proven GCC build experience (zero-to-one or major scale-up).
• 15+ years in IT services/captive centres; 10+ years in senior leadership.
• Exposure to the insurance/financial services domain or any regulated industry like Pharma or Banking
• Strong in Microsoft stack, Azure cloud, ITIL processes.
• Experience managing 300+ FTE tech teams.
• Global stakeholder management (US/UK clients).
• Ability to lead multi-disciplinary tech teams (engineering, infra, service mgmt).
  

What's on Offer

• Competitive salary ranging from ₹1Cr++ per annum.
• Attractive holiday leave and benefits package.
• Opportunity to work in a Global company with a focus on technology-driven solutions.
• Engaging work environment in Mumbai with potential for career growth.
  

Contact: Rikkin Patel

Quote job ref: JN-122025-6909408