Geographic Information Systems Engineer

Position: GIS Maps Support Engineer

Location:

Experience Required:

Client:

Overview

GIS Maps Support Engineer

You will support end users by troubleshooting technical problems, conducting training, managing spatial data, and configuring GIS applications to meet user needs. This role requires a deep understanding of GIS concepts and technologies, strong communication skills, and a proactive approach to improving user experience and service delivery.

Key Responsibilities

1. Technical Support:

2. Deliver responsive and effective technical support to GIS users via email, phone, and ticketing platforms.

3. Issue Resolution:

4. Diagnose and resolve technical issues related to GIS software, application performance, data layers, and system configuration.

5. User Training:

6. Conduct training sessions and workshops to guide users on GIS software functionalities, data management best practices, and efficient use of tools.

7. Documentation:

8. Develop and maintain user manuals, FAQs, troubleshooting guides, and technical documentation to support self-service and internal knowledge sharing.

9. Data Management:

10. Assist with geospatial data acquisition, processing, validation, and integration into mapping platforms, ensuring data accuracy and consistency.

11. Configuration & Customization:

12. Customize GIS mapping solutions to meet user or business requirements by configuring tools and creating custom scripts or workflows.

13. Quality Assurance:

14. Test and validate GIS software updates, patches, and new features to ensure performance, stability, and compatibility with existing systems.

15. Collaboration:

16. Work closely with GIS developers, data analysts, and project managers to implement solutions that address user needs and enhance overall system functionality.

17. Service Scaling & Tracking Integration:

18. Support the management of GIS services, including integrating rider tracking solutions and scaling rollouts by coordinating with internal and external stakeholders.

19. Feedback & Improvement:

20. Collect user feedback, identify recurring issues, and propose product enhancements and usability improvements.

21. Continuous Learning:

22. Stay updated on emerging GIS technologies, tools, and industry trends to continuously enhance technical knowledge and service offerings.

Required Qualifications

• Bachelor's degree in

  Geography

  ,

  GIS

  ,

  Computer Science

  , or a related discipline (Master’s degree is a plus).
• Minimum

  5 years of experience

  in technical support for GIS or mapping applications.
• Strong understanding of

  GIS principles

  ,

  spatial data analysis

  , and

  mapping concepts

  .
• Proficiency in GIS tools such as

  ArcGIS

  ,

  QGIS

  , or similar platforms.
• Familiarity with common geospatial data formats (e.g.,

  Shapefiles

  ,

  GeoJSON

  ,

  KML

  ) and coordinate systems.
• Excellent interpersonal and communication skills with the ability to convey complex technical information clearly to non-technical users.
• Strong analytical thinking and attention to detail.
• Experience with

  Python

  ,

  JavaScript

  , or other scripting languages for automating GIS workflows is a plus.
• Familiarity with

  web mapping libraries

  (e.g.,

  Leaflet

  ,

  OpenLayers

  ) and GIS server technologies (e.g.,

  ArcGIS Server

  ,

  GeoServer

  ) is preferred.
• Customer-focused mindset with a commitment to delivering high-quality support and continuously improving service levels.