Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in hyderābād
>
Inspiredge
>
Genesys Pureconnect

Genesys Pureconnect

Inspiredge

7 years

0 Lacs

hyderābād

Posted:6 days ago| Platform: GlassDoor logo

Apply

Skills Required

troubleshooting support maintenance stability reliability server routing reporting patch management checks service network engineering resolve documentation security flow voip sip communication itil agile certifications database sql data scripting programming .net

Work Mode

On-site

Job Type

Part Time

Job Description

Position Summary

We are seeking a highly experienced and skilled Genesys PureConnect Engineer to join our team. The ideal candidate will have a minimum of 7 years of hands-on experience in the Genesys PureConnect environment, with a strong focus on troubleshooting, support, and maintenance. This role is critical to ensuring the stability, performance, and reliability of our contact center operations. You will be responsible for providing technical expertise, resolving complex issues, and implementing best practices to optimize our Genesys PureConnect platform.

Key Responsibilities

Provide advanced-level support for the Genesys PureConnect platform, including the CIC server, Interaction Administrator, Interaction Designer, Interaction Attendant, Interaction Recorder, and Interaction Dialer.

Lead the troubleshooting and resolution of complex technical issues related to call routing, IVR, reporting, and integrations with third-party systems.

Perform routine maintenance tasks, including system upgrades, patch management (e.g., SU Updates, ES Updates), and health checks to ensure optimal system performance.

Monitor system performance and proactively identify potential issues to prevent service disruptions.

Collaborate with cross-functional teams, including IT, network engineering, and business stakeholders, to diagnose and resolve problems.

Develop and maintain comprehensive documentation, including system diagrams, troubleshooting guides, and standard operating procedures.

Provide mentorship and guidance to junior team members, acting as a subject matter expert for all things Genesys PureConnect.

Participate in an on-call rotation for after-hours and weekend support as needed.

Implement and manage system configurations, custom handlers, and IVR scripts to meet business requirements.

Ensure the Genesys PureConnect environment adheres to security policies and best practices.

Required Skills and Qualifications

7+ years of hands-on experience with Genesys PureConnect (formerly Interactive Intelligence/ININ).

Proven expertise in troubleshooting and supporting large-scale, multi-site Genesys PureConnect environments.

Strong knowledge of core Genesys PureConnect components, including Interaction Center (CIC), Interaction Designer (handlers), Interaction Attendant, and Interaction Dialer.

Solid understanding of contact center operations, call flow, and business processes.

Experience with VoIP, SIP, and related telephony protocols.

Proficiency in diagnosing network-related issues that impact the Genesys environment.

Experience with system maintenance, including applying patches and updates.

Excellent problem-solving, analytical, and communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Familiarity with ITIL concepts and agile methodologies is a plus.

Preferred Skills

Genesys PureConnect certifications (e.g., ICCS, ICCE, ICDE).

Experience with database technologies, particularly SQL, for reporting and data analysis.

Knowledge of other Genesys products (e.g., Genesys Cloud, PureEngage) is a bonus.

Experience with scripting or programming languages (e.g., C#, .NET) for custom handler development.

Experience with Windows Server administration.

More Jobs at Inspiredge

Executive Business Development

Hyderabad

Experience: Not specified

INR 2 - 3 Lacs

Telecom Analyst

Kolkata, Pune, Chennai

2.0 - 3.0 yrs

INR 6 - 7 Lacs

Senior Process Specialist

Visakhapatnam

Experience: Not specified

INR 3 - 6 Lacs

Service Delivery Manager

Hyderābād

Experience: Not specified

INR 2 - 8 Lacs

Desktop Support Engineer

Hyderābād

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Inspiredge

Information Technology and Services

Tech City

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Genesys Pureconnect