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Flobiz A Unit Of Valorem Stack
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Generalist program Manager Customer support

Generalist program Manager Customer support

Flobiz A Unit Of Valorem Stack

2 - 4 years

6 - 10 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

usage product engineering business reporting data security analytical billing sms customer support stakeholder management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Generalist program Manager - Customer support

Location:

Bangalore/ Bommanahalli

Company :

Product We have build :

About FloBiz

Built by the same team that set up Koinex (India s first & largest crypto exchange) in 2017, FloBiz is a neobank for SMBs designed to accelerate their growth and aims to offer a suite of digital products, utility tools and curated services to the rapidly growing & evolving small business sector in India. FloBiz is backed by Peak XV Partners (formerly Sequoia Capital), Elevation Capital (formerly SAIF Partners), Greenoaks Capital, Beenext, Think Investments and a set of marquee angels.

About myBillBook

myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state of-the-art data security & synchronization technologies for business on-the-go.

Role Overview:

This role will drive cross-functional programs aimed at improving customer experience, reducing contact rates, and leveraging customer insights to influence product and process improvements. The ideal candidate combines strong analytical thinking, stakeholder management, and program execution skills.

Key responsibilities:

Own and manage NPS programs and insights derived from NPS

Partner with Product, Engineering, and Operations to translate customer insights into tangible improvements.

Act as the bridge between Customer Support, Product, and Engineering, ensuring customer pain points are prioritized and addressed.

Drive Voice of Customer (VoC) discussions with stakeholders to influence product roadmap and design decisions.

Work on contact rate reduction initiatives by identifying top drivers, running root cause analyses, and driving process improvements.

Requirements

Experience: 2-4 years in Customer Experience, Program Management, Strategy, or Operations

Bachelor s degree required

Strong ability to interpret data, identify trends, and drive insights-based decisions.

Proven experience managing cross-functional initiatives and collaborating with Product and Engineering teams.

Team Culture :

LinkedIn:

Instagram:

Required Skills

Accelerate Experimentation & Innovation Be Data-Driven

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Flobiz A Unit Of Valorem Stack

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Bengaluru Karnataka

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Generalist program Manager Customer support