General Manager/service automobile

Job Title: General Manager – Service (Automobile)

Department: Service

Location: [delhi Gurugaon

Reports To: Managing Director / CEO / Director – Operations

Job Purpose:

To lead and manage the entire service operations of the dealership (or group) to ensure high customer satisfaction, profitability, efficient workshop operations, and compliance with manufacturer standards.

Key Responsibilities:

1. Operational Management

• Oversee day-to-day operations of all service departments and workshops.
• Plan, implement, and monitor service processes to achieve targets for throughput, efficiency, and customer satisfaction.
• Ensure compliance with OEM (Original Equipment Manufacturer) standards, policies, and audit requirements.
• Monitor key performance indicators (KPIs) such as productivity, labor utilization, turnaround time, and repeat repair ratio.

2. Business Development & Profitability

• Develop and execute strategies to increase service revenue, including value-added services and annual maintenance contracts.
• Manage budgets, control costs, and ensure profitability of service operations.
• Analyze financial performance and prepare monthly performance reports.

3. Customer Relationship Management

• Ensure high standards of customer care and retention.
• Monitor customer feedback, CSI (Customer Satisfaction Index), and take corrective actions for continuous improvement.
• Handle critical customer complaints and resolve escalations effectively.

4. Team Leadership

• Lead, mentor, and develop service managers, advisors, and technical teams.
• Conduct regular training and performance reviews.
• Ensure a culture of teamwork, discipline, and accountability.

5. Workshop and Facility Management

• Oversee workshop layout, equipment maintenance, and tool management.
• Ensure health, safety, and environmental compliance.
• Optimize capacity utilization and maintain high-quality repair standards.

6. OEM & Vendor Coordination

• Liaise with OEM representatives for warranty, technical support, and service campaigns.
• Manage vendor relationships for parts, tools, and equipment procurement.

Key Skills and Competencies:

• Strong leadership and team management skills.
• Excellent understanding of automotive service operations and customer handling.
• Business acumen and financial management ability.
• Analytical and problem-solving skills.
• Good communication and interpersonal abilities.
• Knowledge of DMS (Dealer Management Systems) and service software.

Qualifications & Experience:

• Bachelor’s degree in Mechanical/Automobile Engineering or equivalent.
• MBA preferred (Operations/Marketing).
• 10–15 years of experience in the automobile service industry, with at least 5 years in a managerial role.
• Experience with [brand name(s)] dealerships or OEM service management will be an advantage.

Salary Range: [To be specified based on company policy]

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹100,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Work Location: In person