General Manager Operations in Hospitality Industry

We are seeking an experienced, dynamic, and results-driven General Manager to oversee the day-to-day operations of our hospitality property. The General Manager will be responsible for ensuring guest satisfaction, optimizing operational efficiency, driving financial performance, and leading a high-performing team across all departments including front office, housekeeping, food & beverage, and maintenance.

Key Responsibilities:

• Operational Leadership:
• Oversee daily operations of the property, ensuring smooth, efficient, and profitable running of all departments.
• Develop and implement operational policies, SOPs, and best practices.
• Ensure exceptional guest service standards and consistently high customer satisfaction.
• Team Management:
• Recruit, train, mentor, and manage department heads and key staff.
• Foster a positive work environment focused on teamwork, development, and accountability.
• Conduct regular performance evaluations and support staff development initiatives.
• Financial Management:
• Prepare and manage budgets, forecasts, and financial reports.
• Monitor and control operational expenses to maximize profitability.
• Analyze financial data and implement strategies for revenue growth and cost control.
• Guest Experience & Quality Assurance:
• Ensure all guest feedback, complaints, and concerns are addressed promptly and professionally.
• Uphold quality assurance standards and ensure consistent delivery of services.
• Monitor online reviews and maintain a strong brand reputation.
• Sales & Marketing Support:
• Collaborate with the marketing and sales team to drive occupancy, bookings, and brand visibility.
• Participate in local networking events and build relationships with stakeholders and travel partners.
• Compliance & Safety:
• Ensure compliance with health, safety, licensing, and legal regulations.
• Maintain a safe and secure environment for guests and staff.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (MBA preferred).
• Minimum of 5–10 years of progressive experience in hotel/hospitality management, with at least 3 years in a senior leadership role.
• Strong financial acumen and understanding of P&L statements.
• Excellent interpersonal, leadership, and communication skills.
• Proven ability to manage diverse teams and drive performance.
• Familiarity with hotel/property management systems (PMS) and Microsoft Office Suite.
• Flexible schedule and ability to work on weekends/holidays as needed.

Key Competencies:

• Strategic Thinking & Problem-Solving
• Guest-Centric Mindset
• Results-Driven Leadership
• Conflict Resolution
• Organizational Skills
• Multitasking & Decision-Making

Job Type: Full-time

Pay: ₹40,000.00 - ₹75,000.00 per month

Benefits:

• Food provided
• Provident Fund

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• General Manager Post: 5 years (Preferred)

Location:

• Malad, Mumbai, Maharashtra (Preferred)

Work Location: In person