General Manager Information Technology

The General Manager of Infrastructure & Documentation holds the responsibility of overseeing and optimizing the IT infrastructure within the organization to ensure its security, reliability, and scalability. This role also involves the maintenance of comprehensive IT documentation to enhance operational efficiency, compliance, and risk management. It necessitates a combination of strong leadership, technical proficiency, and proficiency in process enhancement. In terms of Infrastructure Management, the role encompasses designing, implementing, and managing robust IT infrastructure solutions, which include servers, networks, cloud services, and cybersecurity measures. Ensuring the high availability, performance, and security of IT systems, overseeing data center operations, storage, backups, and disaster recovery planning, as well as optimizing network architecture are crucial aspects. Collaborating with vendors and service providers to uphold infrastructure components and procure necessary hardware/software is also part of the responsibilities. Additionally, evaluating and integrating new technologies to improve IT infrastructure efficiency is essential. Regarding Security & Compliance, the General Manager is expected to implement and monitor IT security policies, standards, and procedures to protect company assets. Compliance with industry regulations such as ISO, GDPR, HIPAA, or other applicable standards is imperative. Conducting periodic security assessments, vulnerability scans, and implementing risk mitigation strategies are necessary tasks. Maintaining access control, authentication, and identity management systems are also key responsibilities. Documentation & Process Standardization involves developing and maintaining IT documentation, including system architecture, configurations, policies, procedures, and troubleshooting guides. Creating standardized IT processes and workflows to boost operational efficiency, ensuring proper version control and accessibility of all IT documentation, and fostering knowledge sharing within the IT team through well-structured documentation and training are integral components. Team Leadership & Support entails leading and mentoring a team of IT infrastructure specialists and administrators, providing technical guidance and support to address escalated IT issues, and coordinating IT infrastructure projects to ensure timely delivery within budget. Collaboration with cross-functional teams to meet business needs and digital transformation initiatives is also required. Performance Monitoring & Reporting involves establishing KPIs to monitor infrastructure performance, uptime, and resource utilization. Generating regular reports on IT infrastructure health, security incidents, and project progress, proactively identifying areas for improvement, and recommending strategic initiatives are crucial for this role. The ideal candidate should possess a Bachelor's degree in computer science, Information Technology, or a related field, along with at least 15 years of experience in IT infrastructure management, including 5 years in a leadership role. Expertise in networking, cloud computing, virtualization, and cybersecurity best practices is required. Hands-on experience with infrastructure technologies such as Windows/Linux servers, firewalls, VMware, Azure/AWS, and enterprise storage solutions is essential. A strong understanding of IT governance, compliance frameworks, and documentation standards, proficiency in ITSM tools and automation frameworks, excellent problem-solving, communication, and project management skills are also necessary. Industry certifications such as CCNA, ITIL, CISSP, or PMP are preferred qualifications.,