General Manager

General Manager

Key Responsibilities:

• Lead and manage all hotel departments including Rooms, F&B, Banquets, Sales & Marketing, and Finance.
  
• Develop and implement strategic plans to achieve revenue, occupancy, and guest satisfaction targets.
  
• Ensure smooth day-to-day operations with a strong focus on service quality and guest relations.
  
• Oversee budgeting, forecasting, and financial performance, ensuring cost efficiency and profitability.
  
• Drive sales and marketing initiatives to maximize business opportunities and brand visibility.
  
• Maintain compliance with industry standards, safety regulations, and hygiene protocols.
  
• Recruit, train, and motivate staff while fostering a positive work environment.
  
• Manage vendor relationships, contracts, and procurement effectively.
  
• Handle guest feedback, resolve escalations, and ensure consistent service excellence.
  
• Prepare reports and present performance reviews to management/owners.
  

Desired Candidate Profile:

• Degree/Diploma in Hotel Management or Business Administration.
  
• 12+ years of experience in the hotel industry with at least 35 years in a senior leadership role.
  
• Strong leadership, communication, and decision-making skills.
  
• Proven track record in revenue management, guest service, and operational excellence.