Housekeeping Manager

Role & responsibilities

• Supervise and manage the housekeeping team to ensure cleanliness, hygiene, and upkeep of guest rooms, public areas, banquet halls, and back-of-house.
  
• Plan, organize, and assign daily cleaning tasks, ensuring quality standards are consistently met.
  
• Inspect guest rooms, corridors, and public spaces regularly to maintain high levels of cleanliness.
  
• Develop housekeeping schedules, duty rosters, and training programs for staff.
  
• Maintain inventory of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and timely replenishment.
  
• Coordinate with the front office and other departments for smooth room turnover and guest satisfaction.
  
• Handle guest complaints regarding housekeeping services promptly and effectively.
  
• Ensure compliance with health, safety, and hygiene standards as per hotel policies.
  
• Monitor laundry operations (in-house or outsourced) to ensure quality and timely delivery.
  
• Train and motivate housekeeping staff to deliver professional and efficient service.
  
• Manage budgets, prepare reports, and analyze operational efficiency to improve service standards.
  
• Implement energy-saving and eco-friendly housekeeping practices wherever possible.
  
• Conduct regular performance evaluations of housekeeping staff and provide feedback.
  
• Ensure upkeep and preventive maintenance of housekeeping equipment.

Preferred candidate profile

• Graduate/Diploma in Hotel Management or equivalent qualification in Hospitality.
  
• 58 years of experience in housekeeping operations with at least 2–3 years in a managerial/supervisory role.
  
• Strong knowledge of housekeeping procedures, cleaning techniques, laundry operations, and hygiene standards.
  
• Excellent leadership skills with the ability to manage, train, and motivate a large housekeeping team.
  
• Good communication and interpersonal skills for effective coordination with staff, management, and guests.
  
• Detail-oriented with strong organizational and time management abilities.
  
• Proficiency in housekeeping management software, MS Office, and inventory control systems.
  
• Problem-solving and decision-making skills to handle guest complaints and operational challenges.
  
• Flexible to work in shifts, weekends, and holidays as per operational requirements.
  
• Professional appearance, customer service orientation, and a positive attitude.